Justin Serada
Toronto,ON
Summary
Reliable and upbeat team player successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and how to keep things running smoothly. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Computer and Home Solutions Senior
Best Buy Canada
09.2018 - 02.2021
- Assisted training new employees, teaching product knowledge, proper customer service and the nuance of sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
The Source (Bell) Electronics
10.2015 - 06.2017
- Worked to meet or exceed special targets for home services, cell phone activations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted in training new employees, running store operations, and implementing new ideas into the store environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
GED -
Mohawk College of Applied Arts And Technology
Hamilton, ON01.2011
Skills
- Quality assurance
- Team collaboration
- Technical knowledge
- Conflict resolution
- Sales expertise
- Performance tracking
Languages
English
Timeline
Computer and Home Solutions Senior
Best Buy Canada
09.2018 - 02.2021
Customer Service Representative
The Source (Bell) Electronics
10.2015 - 06.2017
GED -
Mohawk College of Applied Arts And Technology
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