Mark John Art Ferrer
Fort Frances
Summary
Experienced with creating and implementing individualized support plans. Utilizes effective crisis intervention techniques to manage challenging situations. Knowledge of behavior management strategies that enhance well-being and independence of individuals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Developmental Services Worker
Community Living Fort Frances and District
10.2024 - Current
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Enhanced client independence by implementing personalized support plans and life skills training.
- Ensured compliance with state regulations by maintaining up-to-date documentation on client records.
- Improved quality of life for clients through effective communication, relationship building, and emotional support.
- Implemented crisis intervention techniques to de-escalate challenging behaviors while maintaining the safety of all involved parties.
Retail Salesperson & Visual Merchandiser
JA MALGO SALES LTD o/a Canadian Tire 179 – Fort Frances
08.2023 - 10.2024
- Greet customers and discuss type, quality and quantity of merchandise
- Advise customers on use and care of merchandise and provide advice concerning specialized products or services
- Operate computerized inventory record keeping and re-ordering system
- May conduct Sales transactions through internet-based electronic commerce
- Design and implement windows and interior displays
- Ensure visual displays comply with brand guidelines and standards, including organization’s culture, image and target markets.
Coffee Specialist (Senior Sales Associate) - Nespresso
Nasco Trading Company w.l.l.
10.2014 - 07.2023
- Greet customers and discuss type, quality and quantity of merchandise
- Assist in display of merchandise to the customer in his/her choice with suggestive and upgrading selling
- Provide advice about merchandise or service sought for purchase
- Initiate customers to the art of coffee tasting and develop their curiosity about our full range
- Recap the order and prepare it on the sales desk
- Validate the satisfaction of customer initial demand
- Provide total amount for the order and ask for payment method
- Prepare merchandise for purchase
- Operate computerized inventory record keeping and re-ordering systems.
Bartender
Americana Company
09.2008 - 09.2014
- Mixing, garnishing and serving drinks according to company specifications for the guests at the bar and in the restaurant
- Helping guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit
- Keeping the bar stocked and clean while always friendly and attentive service
- Adhering the company standards for serving cocktail and beverages.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Manila
Manila, Philippines04-2007
Skills
- Versatile, ability to multi-task, adapt to change and achieved result accuracy and precision
- Self-advocacy support
- Individualized support planning
- Excellent knowledge of MS Office
- Maintain the highest standard of professional and ethical conduct
- All around musician
- Fast and long-life leaner
- Positive reinforcement
- Transportation assistance
Languages
English
Professional Working
Certification
- First Aid & CPR/AED level C (BL) CSA Std. Z1210-17
Intermediate
Certificate Number: 105556388
Expiry Date: 2027-11-21
Issue Date: 2024-11-21
Issued in: ON
- Building Relationships and Community People with IDD - 2024-10-21
- Bullying in Workplace - 2024-11-6
- Choice People for People with IDD - 2024-10-22
- Health and Safety Responsibilities and Rules- 2024-11-6
- Communication and Conflict Management Skills -
2024-10-23
- Defensive Driving Basics - 2024-11-6
- Food Safety Fundamental - 2024-10-27
- Fire Safety The Basics - 2024-11-6
- Worker and Health Safety Awareness - 2024-11-6
- Writing Incident reports - 2024-11-6
Timeline
Developmental Services Worker
Community Living Fort Frances and District
10.2024 - Current
Retail Salesperson & Visual Merchandiser
JA MALGO SALES LTD o/a Canadian Tire 179 – Fort Frances
08.2023 - 10.2024
Coffee Specialist (Senior Sales Associate) - Nespresso
Nasco Trading Company w.l.l.
10.2014 - 07.2023
Bartender
Americana Company
09.2008 - 09.2014
Bachelor of Science - Hotel And Restaurant Management
University of Manila
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