VANESSA LINARDI
Woodbridge,ON
Summary
Dynamic professional with a proven track record at BMW Toronto, excelling in client experience and sales support. Adept at enhancing customer satisfaction through effective needs assessment and professional communication. Recognized for meticulous documentation accuracy and the ability to adapt in fast-paced environments, driving operational efficiency and fostering strong client relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Developmental Services Worker
York Region District School Board
01.2019 - Current
- Provide support to students with complex behavioural, developmental, and medical needs.
- Ensure safety by monitoring classrooms, hallways, and entry/exit areas.
- Manage crisis prevention, de-escalation, and behavioural interventions.
- Collaborate with multidisciplinary teams including psychologists, social workers, and ABA specialists.
- Document observations and follow Safety Plans, IEPs, and behavioural protocols with precision.
- Promote inclusion and assist in developing program materials supporting student integration.
Business Manager & Sales
BMW Toronto
01.2014 - 12.2018
- Managed daily operations of finance department, ensuring timely and accurate transaction processing.
- Processed customer documentation, credit applications, and lender contracts in compliance with regulations.
- Maintained accuracy in inbound inventory throughout supply chain management.
- Collaborated with lenders to secure favorable rates and enhance client relationships.
- Identified client needs, enhancing satisfaction through additional warranties and insurance offerings.
- Trained sales teams on administrative processes and financing best practices for improved efficiency.
- Prepared all necessary documents including finance contracts, insurance, and vehicle registration.
- Addressed customer inquiries regarding vehicle purchases and lease financing with expertise.
Sales Associate
Kahuna Powersports / Ride Motorcycles
01.2005 - 12.2013
- Delivered outstanding customer service, maintaining a friendly, professional environment.
- Assisted customers in selecting products, contributing to increased sales and repeat business.
- Accurately processed transactions and completed all opening/closing procedures.
- Performed inventory checks, coordinated with vendors, and maintained organized displays.
- Resolved customer concerns respectfully and efficiently, often de-escalating complaints.
- Managed end-of-day reconciliation while adhering to security and compliance standards.
Education
Developmental Services Worker Diploma -
Humber College
High School Diploma -
Skills
- Client experience and service excellence
- Documentation accuracy and review
- Professional communication and rapport
- Sales support and transaction processing
- Customer needs assessment and solutions
- Organizational efficiency and workflow
- Confidential information discretion
- Adaptability in fast-paced settings
- Judgment and decision-making
Certification
- Valid Ontario Driver’s Licence
- First Aid & CPR (if current)
- Crisis Prevention / De-escalation Training (if applicable)
Additional Highlights
- Strong observational and reporting skills
- Able to walk and stay active for long periods
- Reliable, customer-focused, and detail-oriented
Timeline
Developmental Services Worker
York Region District School Board
01.2019 - Current
Business Manager & Sales
BMW Toronto
01.2014 - 12.2018
Sales Associate
Kahuna Powersports / Ride Motorcycles
01.2005 - 12.2013
Developmental Services Worker Diploma -
Humber College