Marki McClelland

As a manager at Torrid i did the following:

- worked towards sales goals for the day, week and month.

- handled returns, exchanges, tax excemptions.

- worked with customers in their needs and wants to help better understand what they wanted to purchase while also sprinkling in some recommendations here and there.

- communicated with my team eon daily goals and what our big tasks were for the day.

- communicated with my managers on what they missed when they were gone

- taking feedback from managers about performance and goals

- working on stock

- merchandising to help sell items and make the store look more presentable.

- working on weekly large markdowns

- weekly or daily signage changes

- working on store sets every 9 days - 2 weeks.

- approved time cards

As a keyholder my main job was that i handled opening and closing the store.

But also included:

- handling cash and returns and exchanges

- cleaning every day

- writing down sale goals

-Communicating with my team on whats expected of the day and them

-Stock and merchandising the floor

- being the main manager when the main managers were off

- handling employee disputes

- handling customer feedback and complaints

- shipping and handling shipments that were sent out from the store

Working with customers with their every need. I helped people from sizes 10-30 find clothes that made them feel empowered and confident.