Madison McBride

• Boosted membership sales, becoming top seller at our location quickly by understanding customer needs and providing our best match
• Maintained an excellent atmosphere in the studio by providing exceptional customer service and personable interactions
• Trusted to open, close, perform many transaction types, and maintain top-tier cleanliness for our studio members
• Demonstrated leadership skills and ability to multitask when managing newcomers and rotating classes

• Developed and maintained automated IT solutions, improving operational efficiency and client portal functionality.
• Created a customer intake app, optimizing negotiation processes and enhancing business scalability.
• Implemented new features such as barcode scanning technology and dynamic programming while furthering skills in data integration and handling.

• Analyzed and maintained monthly and quarterly performance reports for a $6B portfolio, delivering critical insights to track KPI performance and inform strategic decision-making.
• Engaged with financial institutions and agencies to manage external resources, mitigate risk, and guide internal policy and strategy.
• Led onboarding of new analysts, streamlining analytics processes to improve transfer and efficiency.

• Provided exceptional customer service through diligent research to provide specific products, answer questions, and offer advice related to health and nutrition, resulting in multiple positive online reviews.
• Trained new team members in cash register operation, stock procedures, and customer service.
• Received orders, completed transfers, and informed stock, including arranging existing and new merchandise with signage and appealing displays to encourage customer sales, move overstock items, and promote sales.
• Efficiently ran the high-paced smoothie bar, including many online orders through memorizing smoothie recipes, maintaining a clean, organized workspace, and accurately assessing customer needs.

• Built and maintained databases and tracking systems to monitor $5B portfolio; presenting forecasts and performance insights to senior leaders.
• Analyzed portfolio and economic trends to inform policy, manage risk exposure, and identify growth opportunities.
• Led research and policy development for an auto-adjudication initiative, reducing pipeline delays and increasing underwriter capacity by an average of 2 days per file.

• Demonstrated high organizational and multitasking skills as well as the ability to maintain calm demeanor during high-volume periods and special events.
• Provided efficiency and superior customer service while preparing and serving snacks, espresso drinks, coffees and teas.
• Operated cash register, handled transactions and counted tills at closing.
• Managed inventory by tracking and stocking displays.
• Opened and closed the shop, maintaining a clean and organized workspace for coworkers to easily locate resources.