Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Volunteer Experience
Languages
Timeline
Generic

Mark Desrosiers

Ottawa,Canada

Summary

Dynamic and results-driven professional with a proven track record at The Door Youth Centre, adept in database entry and fostering positive interpersonal communications. Excelled in team building and spearheaded initiatives that enhanced organizational processes. Demonstrated flexibility and a professional demeanor, significantly contributing to improved stakeholder engagement and service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Placement Student

The Door Youth Centre
Ottawa, Canada
09.2023 - 04.2024
  • Worked closely with senior managers to develop new processes and procedures for the organisation
  • Maintained professionalism while interacting with stakeholders and beneficiaries
  • Greeted visitors and provided them with information about the organization.
  • Foster a welcoming and respectful atmosphere for youth, visitors, and staff.
  • Greeted customers at front desk, answered general questions and directed to appropriate locations.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Assisted in organizing and supervising indoor and outdoor recreational and sports activities for youth
  • Actively collaborated with local schools, government agencies, non-profits and other organizations to create a comprehensive network of resources for clients
  • Negotiated grant awards from private foundations that align with organizational mission
  • Conducted outreach efforts within the community in order to increase awareness about available services for young people
  • Planned and conducted activities for program participants based on observed needs of individual children and youth
  • Implemented activities and special events to meet physical, social, and emotional needs of children and youth
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
  • Provided exceptional service to a high volume of daily youth.
  • Explained menu items, describing ingredients and cooking methods upon request
  • Organized meetings with stakeholders to discuss progress and strategy implementation

Field Placement Student

The Glebe Centre/Abbotsford Home
Ottawa, Canada
01.2023 - 04.2023
  • Performed intake interviews with prospective clients seeking assistance in identifying and accessing programs and services tailored to seniors, including community resources, health and wellness initiatives, recreational activities, and support for independent living
  • Assisted in assessing individual needs and providing information to connect seniors with the appropriate programs
  • Updated existing databases with new entries on a regular basis
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Facilitated positive social interaction between clients through the use of appropriate techniques such as role-playing, games, music therapy
  • Served meals and snacks in accordance with nutritional guidelines
  • Fostered an inclusive atmosphere where all members felt respected regardless of their age or abilities
  • Planned and executed day programs, ensuring smooth operation and participant engagement
  • Performed intake interviews with prospective clients seeking assistance in .

Casual Driver

FedEx
Ottawa, Canada
08.2021 - Current
  • Coordinated parcel delivery using strong time management skills
  • Checked and secured package loads before deliveries
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
  • Performed pre-trip inspection checks and reported problems to supervisor
  • Delivered goods and services to customers on time and in excellent condition
  • Demonstrated professional conduct with clients to deliver outstanding customer service
  • Checked vehicle after shift for damage

Food Bank Volunteer

Sadaqa Food Bank
Ottawa, Canada
10.2022 - 11.2022
  • Monitored expiration dates for food donations to maintain quality
  • Adhered to established policies and procedures for receiving, storing, and distributing items from food banks
  • Accepted and unloaded food truck deliveries from local businesses and partners
  • Kept shelves organized, well-stocked, and properly rotated

Warehouse Production Worker

Farmboy Distribution Centre
Ottawa, Canada
05.2017 - 03.2020
  • Prepared and completed warehouse orders for delivery or pickup according to schedule
  • Received deliveries, scanned packages and updated orders in internal database
  • Organized finished goods for packaging and shipment, making sure packages were in good condition labelled correctly
  • Set up and operated production equipment according to daily work orders and safety procedures
  • Weighed and loaded orders according to project specifications
  • Helped achieve team goals by rotating production lines and daily duties to meet demand
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements
  • Measured and weighed items to meet quality standards and prevent waste
  • Communicated effectively with supervisors, co-workers and customers concerning product shipments, orders and deliveries
  • Stored products and materials in correct locations to reduce item losses
  • Cleaned work stations and floors to prevent dirt, grime and dust buildup
  • Packaged, labeled and sorted products to prepare items for delivery

Education

Social Service Worker -

Algonquin College
Ottawa, ON
06.2024

Computer Skills -

Algonquin College
Ottawa, ON
07.2022

High School Diploma -

Hillcrest High School
Ottawa, ON
06.2017

Skills

  • Administrative skills
  • Front Desk management
  • Professional Demeanor
  • Interpersonal communication
  • Computer Skills
  • Conflict resolution
  • Customer Service
  • Self Motivation
  • Team Building
  • Positive Attitude
  • Customer assistance and interaction
  • Team Management
  • Good Work Ethic
  • Microsoft Office
  • Reliable & Trustworthy
  • Active Listening
  • Database Entry
  • Self-Motivated
  • Flexible and Adaptable
  • Verbal and Written Communication
  • Fundraising

Websites

Certification

  • Understanding Stigma Certificate, Algonquin College, 2022
  • Non-Violent Crisis Intervention Training, Algonquin College, 2023
  • Applied Suicide Intervention Certificate, LivingWorks, 2023

References

References available upon request

Volunteer Experience

Food Bank Volunteer, Sadaqa Food Bank, Ottawa, ON, 10/01/22, 11/30/22, Monitored expiration dates for food donations to maintain quality., Adhered to established policies and procedures for receiving, storing, and distributing items from food banks., Accepted and unloaded food truck deliveries from local businesses and partners., Kept shelves organized, well-stocked, and properly rotated.

Languages

  • English, Fluent
  • Creole, Fluent

Timeline

Field Placement Student

The Door Youth Centre
09.2023 - 04.2024

Field Placement Student

The Glebe Centre/Abbotsford Home
01.2023 - 04.2023

Food Bank Volunteer

Sadaqa Food Bank
10.2022 - 11.2022

Casual Driver

FedEx
08.2021 - Current

Warehouse Production Worker

Farmboy Distribution Centre
05.2017 - 03.2020

Social Service Worker -

Algonquin College

Computer Skills -

Algonquin College

High School Diploma -

Hillcrest High School

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Mark Desrosiers