Mark Zambrano
Santa Ana,CA
Summary
Dynamic Assistant Manager at Burger King with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and fostered a collaborative work environment. Skilled in employee performance evaluations and cost reduction, driving operational excellence and a positive customer experience.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
Burger King
Santa Ana, California
03.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Chavez High School
Santa Ana, CAAssociate Degree - Criminal Justice
Santa Ana College
Santa Ana, California, CA05-2027
Skills
Operations management
Team leadership
Employee performance evaluations
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
Servsafe
Timeline
Assistant Manager
Burger King
03.2021 - 11.2023
High School Diploma -
Chavez High School
Associate Degree - Criminal Justice
Santa Ana College