Mark Saasto
Thunder Bay,Canada
Summary
Professional Customs Broker with 12 years of firsthand shipping experience managing import and export cargo. Strong grasp of laws governing global trade, restrictions and tariffs. Additional strengths producing accurate reports and comprehending regulatory documents and statements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Cole International
02.2011 - Current
- Worked in fast paced environments managing cases of both local and national clients.
- Followed up with clients to verify optimal customer satisfaction following support, engagement and problem resolution.
- Tracked and monitored client shipments locally and internationally utilizing all modes of transportation
- Classified imported goods utilizing Canadian Customs Tariffs
- Responsible for all client invoice and billing
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Proactively managed client correspondence and recorded tracking and communications
- Responsible for client development and account management
- Assisted in warehouse and deliveries when needed
Sales Associate
Play It Again Sports
06.2007 - 10.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Dave Wilson Sporting Goods
02.2002 - 07.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Ontario College Graduate Certificate - International Business And Trade Program
Confederation College of Applied Arts And Technology
Thunder Bay, ON05.2011
High School Diploma -
Hammarskjold High School
Thunder Bay, ON06.2004
Skills
- Training and Development
- Account Management
- Cross-Functional Teamwork
- Legal Compliance
- Import and export compliance
- Trade agreements awareness
- Supply chain management
- Computer literacy
Languages
English
Native or Bilingual
Certification
Certified Customs Specialist Canadian Society of Customs Brokers
First Aid Certificate St. John's Ambulance
Hockey Trainer Level 2 Hockey Trainers Ontario
G Drivers License
Timeline
Technical Service Representative
Cole International
02.2011 - Current
Sales Associate
Play It Again Sports
06.2007 - 10.2011
Sales Associate
Dave Wilson Sporting Goods
02.2002 - 07.2007
Ontario College Graduate Certificate - International Business And Trade Program
Confederation College of Applied Arts And Technology
High School Diploma -
Hammarskjold High School
Certified Customs Specialist Canadian Society of Customs Brokers
First Aid Certificate St. John's Ambulance
Hockey Trainer Level 2 Hockey Trainers Ontario
G Drivers License
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