Mark Mendoza
Fontana
Summary
Dynamic customer service professional with extensive call center experience at Pulse Final Mile. Expert in complaint resolution and client relations, consistently delivering exceptional service. Recognized for a courteous demeanor and swift problem-solving, contributing to increased customer retention rates. Proficient in computer skills and typing at 115 wpm, enhancing operational efficiency.
Overview
1
1
year of professional experience
Work History
CSR /Inbound Warehouse Associate
Pulse Final Mile
06.2024 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree -
Los Osos High School
Rancho Cucamonga, CA05-2025
Skills
- Call center experience
- Complaint handling
- Client relations
- Complaint resolution
- Courteous demeanor
- Adaptive team player
- Live chat support
- Customer service
- Computer proficiency
- Team development
- Typing 115 wpm
- Professional telephone demeanor
Timeline
CSR /Inbound Warehouse Associate
Pulse Final Mile
06.2024 - Current
No Degree -
Los Osos High School
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