ABIYE BIOKPOMABO ALALIBO
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Inbound and Outbound Warehouse Associate
Tremco
11.2022 - Current
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Enhanced inventory accuracy through meticulous record-keeping and regular audits.
- Reduced product damage by implementing proper storage techniques and handling procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime by 95%.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
- Ensured compliance with company policies and industry regulations through diligent adherence to guidelines and protocols.
- Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
- Operated various material handling equipment safely while transporting products throughout the warehouse facility.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Checked and rechecked orders before packaging and shipping items.
- Followed safe handling processes for different types of loads and materials.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Processed orders on-time and without error, completing 92% or better of daily quotas.
Customer Service Representative
RenoRun
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Updated account information to maintain customer records
- Answered product and service questions, suggesting other offerings to attract potential customers
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints by 15%
- Answered customer telephone calls promptly to avoid on-hold wait times by 35%
Office Assistant
Lofty Heights Inc.
06.2019 - Current
- Participated in team-building activities to enhance working relationships.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Prepared meeting rooms and materials and recorded important information
- Booked airfare, hotel and ground transportation to coordinate office travel
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Informed and supported business leaders through consistent communication and administrative support duties
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Entered data using Quickbooks, following procedures to keep information private thereby increasing Data Entry process by 35%
Dispatcher
Loblaw's warehouse
05.2014 - 04.2019
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer or shipper complaints
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Directed dispatching, routing and tracking of 25 or more fleet vehicles
- Trained 2 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 70%
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
Administrative Assistant
Kelly services
10.2017 - 02.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management by 42%.
- Leveraged accounting software to manage expenses and keep track of finances.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Created presentations to inform, motivate and persuade internal and external audiences.
Utility Line Locator
Shermco Industries Inc.
09.2017 - 10.2017
- Providing quality underground facilities locating services
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Responded to service requests during and after business hours
- Increased work flow for excavating personnel by 80% by capturing utility sites and marked lines with paint, flag for identification by
Volunteer Ambassador
University of Regina
01.2013 - 06.2017
- Established Mentorship programs for new students to increase satisfaction and help engage in campus life
- Led over 40 prospective students during campus tours every semester
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight
- Supervised onboarding procedures for incoming freshman, supporting transition into university life.
Stock Merchandise Flow Associate
Sears Canada
08.2013 - 09.2016
- Prepare store and customer merchandise in accordance with well-defined policies and procedures consistent with sears
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking
- Cross-trained in 5 different departments of store to learn new tasks and better understand workflows and business operations for better efficiency in stores
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Contacted clients to verify account information and maintain accuracy, resulting in 75% increase in client satisfaction
- Promptly responded to inquiries and requests from prospective customers
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Exhibited high energy and professionalism when dealing with clients and staff
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
Bachelor of Science - Industrial Systems Engineering
University of Regina
Regina, SK06.2018
Bachelor of Science - Engineering Studies
Macdonald International Memorial Institute
Nigeria10.2010
Skills
- Product Knowledge
- Paperwork Processing
- Data Entry
- Call Management
- Complaint resolution
- Data Collection
- Live chat support
- Order Processing
- Customer Service
- Problem-solving abilities
- Order Fulfillment
- Call center experience
Languages
English
Full Professional
Timeline
Inbound and Outbound Warehouse Associate
Tremco
11.2022 - Current
Customer Service Representative
RenoRun
07.2022 - Current
Office Assistant
Lofty Heights Inc.
06.2019 - Current
Administrative Assistant
Kelly services
10.2017 - 02.2018
Utility Line Locator
Shermco Industries Inc.
09.2017 - 10.2017
Dispatcher
Loblaw's warehouse
05.2014 - 04.2019
Stock Merchandise Flow Associate
Sears Canada
08.2013 - 09.2016
Volunteer Ambassador
University of Regina
01.2013 - 06.2017
Bachelor of Science - Industrial Systems Engineering
University of Regina
Bachelor of Science - Engineering Studies
Macdonald International Memorial Institute
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