MARK MCNAMARA
Barrie
Summary
Dynamic professional with a proven track record at Great Lakes Pizza, excelling in customer relationship management and logistics. Demonstrated business acumen and exceptional attention to detail, enhancing customer satisfaction by 20%. Skilled in GPS navigation and working with diverse teams, ensuring efficient delivery scheduling and punctuality.
Overview
7
7
years of professional experience
Work History
Courier Driver
Great Lakes Pizza
Sudbury
06.2021 - 04.2025
- Company Overview: Customer Service at counter and over the phone, navigate deliveries and collect payments efficiently.
- Communicated effectively with customers to ensure satisfaction and address concerns.
- Assisted in training new couriers on best practices and delivery procedures.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Courier Driver to deliver food orders or medical products to customers.
Power of Attorney: Financial & Health
Confidential
12.2020 - 06.2021
- Researched potential investment opportunities for parents to maximize return on investments.
- Performed day-to-day responsibilities of financial matters, including foreign property management, regular banking, and existing portfolios.
- Assisted with parents' quality of life for daily living activities from morning until evening.
- Transported parents for medical appointments, shopping, and leisure outings to meet friends.
Patrol Officer
Across Canada Construction
Greater Toronto Area
11.2019 - 11.2020
- Wrote detailed reports on incidents, activities, and observations during shifts, including photographs.
- Responded promptly to calls for service, assessing situations and taking appropriate action.
- Patrolled nearly 200 Green P commuter lots for winter clearing, maintenance of pay stations, and walkway safety protocols.
Guest Services/Valet Driver
Gatsby Valet Inc
Greater Toronto Area
05.2018 - 10.2019
- Parked and retrieved vehicles in a timely manner for clients at premier venues and special events.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests and answered questions about valet service, directions and local attractions.
Education
Bachelor of Arts and Science -
UNIVERSITY OF OTTAWA
Skills
- Enthusiastic
- Personable
- Customer Centric
- Working with Diverse Teams
- Business Acumen
- Valid Driver's license
- Intermediate Word
- Exceptional Attention to Details
- Customer relationship management
- Time management
- Delivery scheduling
- Attention to confidentiality
- Punctuality and reliability
- Defensive driving
- Logistics and transportation
- GPS and route planning
- Navigation
Languages
English
Native/ Bilingual
Timeline
Courier Driver
Great Lakes Pizza
06.2021 - 04.2025
Power of Attorney: Financial & Health
Confidential
12.2020 - 06.2021
Patrol Officer
Across Canada Construction
11.2019 - 11.2020
Guest Services/Valet Driver
Gatsby Valet Inc
05.2018 - 10.2019
Bachelor of Arts and Science -
UNIVERSITY OF OTTAWA
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