Mark Macgregor
Mississauga,Canada
Summary
Dynamic and performance-driven Director Of Residential Operations with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful individual with proven success leading productive teams, controlling budgets, networking to drive growth and health business plans.
Overview
14
14
years of professional experience
Work History
Director of Operations
Quadreal Property Group
Toronto, Ontario
11.2024 - Current
- Responsible for the overall performance of the Ontario East Portfolio.
- Collaborate with various departments to enhance all facets of the business.
- Review and finalize contracts to ensure compliance with regulations and terms and conditions.
- Facilitate meetings with senior leadership to discuss progress towards objectives/ achieving KPI’s.
- Prepare monthly comprehensive financial packages for executives and shareholders.
- Strategically plan for the organizations growth and position in the market.
Regional Manager Of Residential Operations
Sterling Karamar Property Management
01.2023 - 11.2024
- Oversee a diverse mixed use portfolio of 2200 residential suites and 1 commercial mall
- Collaborate with ownership to establish business systems and procedures
- Demonstrate strong financial plans and projections to the clients
- Assist various departments such as capital, marketing, leasing, Information technology to ensure productivity and operational success
- Hire, train, onboard, all new associates across the portfolio
- Responsible for preparing and executing yearly budgets
- Collaborate with all trades and contractors to guarantee quality, workmanship, and high caliber products
Property Manager
Rhapsody Property Management Services
01.2021 - 01.2023
- Acquire properties midway through construction prepare for stabilization/ occupancy
- Carryout PDI'S in suite/ common areas to identify deficiencies from the builder
- Tender for all service contracts and award bids
- Complete monthly property audits to ensure superior upkeep
- Budgeting/ financial reporting, reporting to Director, Project Implementation
- Collaborated with marketing team to roll out company-wide pilot projects
- Stabilized and lead lease up operations for 440 suite high rise
- Leads a team of 16 people with 100% retention rate
- Maximizing leads across portfolio resulting in the highest conversion rates of leads to sales
- Creating strong relationships with clients/ investors
Property Manager
Timbercreek Communities
01.2017 - 01.2021
- Managing a portfolio of 7 residential properties across the GTA, 1 commercial unit.
- Ensuring all financial reporting is accurate and on time.
- Budgeting/ forecasting for future expenditures
- Collaborated with capital team for planning/executing capital projects
- Stabilizing new acquisitions introduced to the company
- Collaborated with sales/marketing department to ensure superior branding and low vacancy
- Member of the on-boarding team to develop and train new hires
- Stabilizing properties after extensive repositioning/Construction
- Maintaining an excellent rapport with all contractors and trades ensuring quality workmanship
Junior Property Manager
Greenwin Corp.
01.2014 - 01.2017
- Processed all work orders, tenant correspondence and tenant complaints for a portfolio of 4 high rise buildings, over 1200 units.
- Oversee all security functions, repairs and maintenance projects and conduct physical inspections of common areas to ensure the premises and grounds are maintained to company standard
- Oversee court orders and eviction proceedings with the Landlord and Tenant Board
- Work with tenants on developing, enforcing, and negotiating rental agreements in accordance with the Residential Tenancies Act.
- Oversee accounts receivable reports and develop new rent collection strategies
- Plan and develop modernization and revitalization renovations to properties; ensure construction projects meet buildings code and adhere all safety regulations
- Manage buildings budget and monitor all building expenditures to ensure compliance with the budget
- Scheduling all work orders for vendors and communicating with technicians when on site to better understand all operations of equipment in the buildings
- Assisting tenants in monetary transactions and sorted out clients' complaints effectively in a professional manner
Site Administrator
CAPREIT
01.2011 - 01.2014
- Processed all work orders, tenant correspondence and tenant complaints
- Adhere to all Fire Safety and Life Safety guidelines (i.e. coordinate fire drills, smoke detector tests, and evacuation plan tests)
- Scheduling all work orders for vendors and communicating with technicians when on site to better understand all operations of equipment in the buildings
- Assisting tenants in monetary transactions and sorted out clients' complaints effectively in a professional manner
- Processing all notices in the building for regular updates and providing proper information to tenants
Education
BBA - Business Administration And Management
Humber College
Toronto, None07-2014
Skills
- Assessing complex situations
- Formulating solutions
- Self-motivation
- Managing properties
- Leadership
- Team collaboration
- Organization
- Multi-tasking
- Problem-solving
- Analytical abilities
- Computer skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Lotus
- SAP SE
- Yardi Voyager
- Professional demeanor
- Attention to detail
- Effective communication
- Team building
- Leading large portfolios
- KPI tracking
- Strategic planning
- Project management
- Team leadership
- Operations oversight
- Financial analysis
- Budget management
Timeline
Director of Operations
Quadreal Property Group
11.2024 - Current
Regional Manager Of Residential Operations
Sterling Karamar Property Management
01.2023 - 11.2024
Property Manager
Rhapsody Property Management Services
01.2021 - 01.2023
Property Manager
Timbercreek Communities
01.2017 - 01.2021
Junior Property Manager
Greenwin Corp.
01.2014 - 01.2017
Site Administrator
CAPREIT
01.2011 - 01.2014
BBA - Business Administration And Management
Humber College