Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Fraser

Brantford,ON

Summary

Highly motivated Transit Inspector with 16 years experience in Transit operations ; complimenting proven skills of leadership, work ethic and willingness to learn.

Overview

17
17
years of professional experience

Work History

Transit Inspector

City of Brantford
Brantford, Ontario
07.2023 - Current
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Transit Operator

City of Brantford
Brantford , Ontario
11.2007 - 07.2023
  • Provided information to passengers, including route, schedule and fare information.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Maintained timely adherence to schedules and safety protocols.
  • Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Followed GPS technology and printed maps to navigate traffic, construction or other obstacles.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Utilized lifts and ramps to help handicapped passengers board shuttles.
  • Reported major accidents, emergencies and suspicious incidents to supervisors.
  • Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
  • Received and submitted passenger fares.

Service Technician

City of Brantford
Brantford , Ontario
08.2016 - 07.2022
  • Operated a diverse range of mechanical and manual servicing equipment.
  • Assessed vehicles according to predetermined checklist of fluids, belts, leaks and other system components.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Streamlined preventive maintenance repair processes to ensure timely completion.
  • Inspected machinery and components to troubleshoot operations.
  • Assisted maintenance team with completion of preventive maintenance and diagnosing unscheduled challenges.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Gained equipment knowledge and expertise through research and repair experience.
  • Demonstrated in-depth understanding of company policies and products.

Education

High School Diploma -

Pauline Johnson Collegiate and Vocational School
Brantford, ON
2004

Skills

  • Good at following instructions
  • Customer service experience
  • Strong communication skills
  • Dependable independent worker
  • Friendly and hardworking
  • Team player
  • Consistent work history
  • Valid CZ driver license
  • Solid communication skills
  • Strong work ethic
  • Safety-focused
  • Strong safety history
  • First aid and CPR

Timeline

Transit Inspector

City of Brantford
07.2023 - Current

Service Technician

City of Brantford
08.2016 - 07.2022

Transit Operator

City of Brantford
11.2007 - 07.2023

High School Diploma -

Pauline Johnson Collegiate and Vocational School

Similar Profiles

CREATE PROFILE
Mark Fraser