Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Bernice Cultraro

Bernice Cultraro

Bradford,ON

Summary

Dynamic Transit Inspector with York Region, recognized for enhancing quality assurance procedures and training staff in inspection techniques. Proven problem-solver with strong customer relations skills, adept at identifying risks and ensuring compliance. Committed to fostering teamwork and delivering exceptional service, while maintaining safety standards and operational efficiency.

Overview

2025
2025
years of professional experience

Work History

Transit Inspector

York Region
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Conducted detailed building structure inspections to identify and resolve potential risks.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Trained other workers in inspection and testing procedures.
  • Examined products for imperfections and defects.
  • Followed safety protocols while handling hazardous materials.
  • Recorded inspection and test results on data sheets.
  • Investigated customer complaints to take necessary corrective actions.

Instructor

Stock School Bus
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Increased student participation via engaging lectures and assignments.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Created lessons and online testing materials to facilitate remote learning.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.

Transit Operator

City of Mississauga
06.2011 - 10.2024
  • Transported customers to and from Location.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Accepted and processed fares.
  • Followed company policies and procedures and maintained compliance with standards.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
  • Moved riders to safety by directing emergency evacuation procedures during crisis situations.
  • Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.
  • Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
  • Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
  • Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Education

Full Instructor - Driving And Operator Behaviour

Drivers Instructors Course
York Region, Ontario
09.2005

Defensive Driving

York Region Transit
York Region, Ontario
06.1991

Grade 12 Diploma - General Academic

Dumbarton High School
Pickering, ON
06.1977

Skills

  • Customer relations
  • Basic math
  • Problem-solving
  • Relationship building
  • Cultural awareness
  • Training & Development
  • Team building
  • PPE compliance
  • FLUENT IN LANGUAGE
  • Calm under pressure
  • Supervision and leadership

Languages

English
Advanced (C1)

Interests

Gardening

Timeline

Transit Operator

City of Mississauga
06.2011 - 10.2024

Transit Inspector

York Region

Instructor

Stock School Bus

Full Instructor - Driving And Operator Behaviour

Drivers Instructors Course

Defensive Driving

York Region Transit

Grade 12 Diploma - General Academic

Dumbarton High School

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Bernice Cultraro