Mark Emerzian
Fresno
Summary
Dynamic Branch Manager with a proven track record at Rockwell American, enhancing customer satisfaction and driving revenue growth through strong client relationships. Skilled in branch operations management and excellent time management, I consistently exceed performance targets while implementing effective service quality improvements.
Overview
23
23
years of professional experience
Work History
Branch Manager
Around the Clock Companion Care of Fresno
Fresno, CA
09.2021 - 08.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Branch Manager
Rockwell American
Fresno, CA
12.2013 - 04.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Administrative Manager
Lowe's Home Improvement
Clovis, CA
01.2003 - 05.2013
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Education
Bachelor of Science - Business Administration
California State University, Fresno
Fresno, CA06-1991
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Around the Clock Companion Care of Fresno
09.2021 - 08.2025
Branch Manager
Rockwell American
12.2013 - 04.2020
Administrative Manager
Lowe's Home Improvement
01.2003 - 05.2013
Bachelor of Science - Business Administration
California State University, Fresno