Mark Emerzian
Fresno
Summary
Dynamic Branch Manager with a proven track record at Rockwell American, enhancing customer satisfaction and driving revenue growth through strong client relationships. Skilled in branch operations management and excellent time management, I consistently exceed performance targets while implementing effective service quality improvements.
Overview
23
23
years of professional experience
Work History
Branch Manager
Around the Clock Companion Care of Fresno
09.2021 - 08.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
Branch Manager
Rockwell American
12.2013 - 04.2020
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Administrative Manager
Lowe's Home Improvement
01.2003 - 05.2013
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Education
Bachelor of Science - Business Administration
California State University, Fresno
Fresno, CA06-1991
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Around the Clock Companion Care of Fresno
09.2021 - 08.2025
Branch Manager
Rockwell American
12.2013 - 04.2020
Administrative Manager
Lowe's Home Improvement
01.2003 - 05.2013
Bachelor of Science - Business Administration
California State University, Fresno
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