Marjolyn E. Silva
Swift Current,Canada
Summary
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
McDonald's Canada
02.2023 - Current
- Supervise and co-ordinate activities of staff who prepare and portion food
- Ensure food service and quality control
- Train staff in job duties
- Address customer's complaints and concerns
- Ensure that safety regulations are followed
Crew Trainer
Raising Canes (ALSHAYA)
11.2019 - 01.2023
- Trains new and tenured crew members on all positions in the restaurant
- Serves as a role model for all crew members and upholds Canes standards
- Communicates standards and processes
- Delivers feedback to crew members
Assistant Restaurant Manager 2
Jollibee Lumina (Nueno Imus Food Inc.)
08.2015 - 11.2019
- Provides assistance to the Restaurant Manager in the achievement of Store Business Goals thru improvement of store operational processes that lead to effective and efficient Operations Management in the areas of Shift Operations, Packaged Programs Management, Service Programs Management and Office Administration. Also, responsible for overall Crew Development and Management, including achievement of Crew Labor Cost target; and for the Training and Development of Crew Leaders and Management Trainees and assists in co-manager's training
Assistant Restaurant Manager 3
Jollibee San Andres (Royal 3KL Food Corporation)
01.2013 - 07.2015
- Implement assigned Product/Service Quality or Cleanliness & Sanitation (C&S) Program
- Implement assigned Crew Management activity.
- Implement assigned cost management activity
- Manage operations of assigned Packaged Program
- Develop and maintain customer relationship for assigned Institutional Account.
- Reasons for leaving: Moved to Cavite
Service Crew
Jollibee Foods Corporation
07.2007 - 08.2008
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Service Crew
McDonald's SM Pampanga
01.2005 - 01.2007
- Responsible for ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have.
- Take customers’ orders and punch them into the restaurant order database
Education
Bachelor of Science - Computer Science
EARIST
01.2013
Skills
- Leadership and Team Management
- Adaptability and Flexibility
- Communication and Motivation
- Detailed and Results Oriented
- Organization and Time Management
Accomplishments
- Achieved business targets in Jollibee Philippines on my former role as a Marketing and JEDS Manager
- Achieved 100% audit score as a Crew Learning Manager
- Awarded our restaurant twice as a GOLD Star Awardee in FSC Excellence Jollibee Philippines
Languages
English
Full Professional
Certification
- Shift Management
- Sales Management
- Safety and Security
- Profit Management
- LSM Certificate
- Labor Law Compliance
- Inventory Management
- Food Safety Completion
- Crisis Management
- Big Order Services
- Basic Life Support and First Aid Training
Interests
Display Name: Marjolyn Silva
Account: rabenj09@yahoocom
233 399 8429
Timeline
Food Service Supervisor
McDonald's Canada
02.2023 - Current
Crew Trainer
Raising Canes (ALSHAYA)
11.2019 - 01.2023
Assistant Restaurant Manager 2
Jollibee Lumina (Nueno Imus Food Inc.)
08.2015 - 11.2019
Assistant Restaurant Manager 3
Jollibee San Andres (Royal 3KL Food Corporation)
01.2013 - 07.2015
Service Crew
Jollibee Foods Corporation
07.2007 - 08.2008
Service Crew
McDonald's SM Pampanga
01.2005 - 01.2007
Bachelor of Science - Computer Science
EARIST
Declaration Statement
I hereby certify that the above information are true and correct to the best of my knowledge. Marjolyn E. Silva Applicant
Similar Profiles
MohammadNouman ShaikhMohammadNouman Shaikh
Manager at McDonald's CanadaManager at McDonald's Canada
Maria Rosario "Maru" SicatMaria Rosario "Maru" Sicat
Team Leader / Shift Manager at McDonald's CanadaTeam Leader / Shift Manager at McDonald's Canada
AISWARYA SHAJIAISWARYA SHAJI
Crew Trainer at McDonald's CanadaCrew Trainer at McDonald's Canada
Alvin PetersAlvin Peters
Pre Delivery Inspection Technician at Pattison AgriculturePre Delivery Inspection Technician at Pattison Agriculture
Bryce MobergBryce Moberg
Journeyman Electrician at Fieldstone EnergyJourneyman Electrician at Fieldstone Energy