Marjan Khaksar
Markham
Summary
Friendly and dependable customer service professional with 3+ years of experience in high-volume retail and service environments. Skilled in handling customer inquiries, maintaining accurate transactions, and working effectively in fast-paced, team-based settings. Bilingual in English and Persian with a passion for delivering exceptional service and ensuring compliance with workplace policies and procedures.
Overview
4
4
years of professional experience
Work History
Voulunteer
North York General Hospital
10.2024 - Current
- Visited patients daily to provide companionship, emotional support, and assistance with non-medical needs.
- Engaged patients in conversation and recreational activities to enhance their hospital experience.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Communicated with nurses and staff to report patient concerns or requests in a timely manner.
Customer Associate
Tim Hortons
04.2022 - 03.2025
- Demonstrate effective multitasking and time-management skills to meet the demands of a fast-paced environment
- Greeted and assisted customers in a friendly and efficient manner, ensuring a positive customer experience
- Managed traffic flow within the cafe, maintaining a rotation schedule for customers and sales represent
- Managed customer inquiries, complaints, and feedback professionally and attentively, resolving issues promptly
Customer Associate
Amazon
12.2020 - 12.2021
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues
- Worked efficiently in a fast-paced environment, consistently meeting or exceeding performance targets
- Managed high-volume order requests to ensure accurate and timely deliveries
Education
Bachelor of Science - Psychology
York University
04-2027
High School diploma -
Georges Vanier Secondary School
12.2021
Skills
- Exceptional customer service
- Welcoming and assisting customers
- Quick learner
- Ability to adapt to new tasks and procedures
- Processing transactions
- Managing cash registers
- Ensuring accurate daily balances
- Resolving customer concerns
- Maintaining a positive attitude
- Bilingual (English, Farsi)
Languages
French
Limited Working
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Voulunteer
North York General Hospital
10.2024 - Current
Customer Associate
Tim Hortons
04.2022 - 03.2025
Customer Associate
Amazon
12.2020 - 12.2021
High School diploma -
Georges Vanier Secondary School
Bachelor of Science - Psychology
York University
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