Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marja Pineda Peralta

Summary

Dedicated energetic professional with 2 years experience as a tour guide in Spanish and English in Toronto with wealth of historical and cultural knowledge, 15 years experience as a Spanish teacher with the ability to plan and structure lessons. Seeking a Concierge position to leverage and increase my expertise in customer service.

Strong focus on teamwork and achieving exceptional visitor satisfaction.

Overview

15
15
years of professional experience

Work History

Tour Guide

Lokafy
02.2023 - Current
  • Organize and lead tours that accommodate special traveler requests and unforeseen circumstances, handle complaints, resolve conflicts, and provide alternative solutions when needed.
  • Before and during the tour, provide answer questions, and engage with the travelers, creating an interactive and immersive experience.
  • Enhance the travel experience by sharing knowledge and insights about the destinations, and cultural aspects of the places being visited.
  • Adapted tours to accommodate varying physical abilities, and ages ensuring inclusive and enjoyable experience for all travelers.

Spanish Language Tutor

Private Lessons
09.2009 - Current
  • Implement interactive learning experiences, and challenging lesson plans to help students enjoy learning process in a supportive and dynamic environment.
  • Instruct students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
  • Provide personalized feedback, guidance, and motivation students to succeed in their language learning journey.
  • Organize extracurricular activities to promote real-life application of Spanish language skills.

Event Organizer

AmarYa
07.2021 - 10.2023
  • Coordinated and organized kids parties including educational activities, games, face painting, and decoration.
  • Analyzed event costs and planned them within the assigned budget.
  • Implemented innovative event concepts to create memorable experiences for attendees.
  • Followed-up with clients and guests after each event gather feedback to improve future events.

Education

Industrial Design

Universidad Autonoma Del Estado De Mexico
Toluca, Estado De Mexico, Mexico
09-2004

Skills

  • Emotional and social intelligence that allows me to connect and empathize with people
  • Team work, initiative and collaboration
  • Strong ability and desire to learning new skills
  • Excellent time management and optimal results under pressure
  • Critical thinking and problem solving
  • Planning and organization along with flexibility and adaptation to change
  • High creativity and attention to detail
  • Excellent multitasking and service orientation

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Tour Guide

Lokafy
02.2023 - Current

Event Organizer

AmarYa
07.2021 - 10.2023

Spanish Language Tutor

Private Lessons
09.2009 - Current

Industrial Design

Universidad Autonoma Del Estado De Mexico

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Marja Pineda Peralta