Mariya Martin
Toronto,ON
Summary
Dynamic Customer Service Associate with a proven track record at Starbucks, excelling in problem resolution and effective communication. Skilled in managing customer inquiries and enhancing service delivery through team collaboration. Proficient in data collection and implementing visual schedules, contributing to continuous improvement initiatives and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Starbucks
04.2023 - Current
- Assisted customers by answering inquiries and resolving issues effectively.
- Provided support in processing orders and managing returns efficiently.
- Learned company products and services to enhance customer interactions.
- Handled payment transactions accurately while maintaining a secure environment.
- Collaborated with team members to improve overall service delivery.
- Documented customer feedback for continuous improvement initiatives.
Education
PG Diploma in Autism And Behavioural Sciences
Geroge Brown College,
Geroge Brown College, Toronto,On08.2025
PG Diploma in Addictions And Mental Health
Fanshawe College
08.2024
Bachelor of Science - Psychology
Mahatma Gandhi University
Kerala ,India04.2023
Skills
- ABA and IBI skills,
- PECS,
- Creating and implementing visual schedules,
- Data collection,
- Computerskills (Microsoft applications),
- ABC data collection,
- Critical thinking
- Problem solving
- Parent and caregiver training and support
Effective communication,
Languages
English
Full Professional
Timeline
Customer Service Associate
Starbucks
04.2023 - Current
PG Diploma in Autism And Behavioural Sciences
Geroge Brown College,
PG Diploma in Addictions And Mental Health
Fanshawe College
Bachelor of Science - Psychology
Mahatma Gandhi University