Marivic Kalagui
Etobicoke,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Receptionist
Body and Sole Physiotherapy and Rehabilitation Clinic
07.2019 - Current
- Welcome patients and visitors by greeting them in person, or on the phone; answer or referring inquiries
- Optimizes patient's satisfaction, provide time and treatment room utilization by scheduling appointments in person or by phone
- Fax and file patient's records
- Use medical equipment and instruments
- Calling Insurance Companies if problems/issues occur
- Keeps patient appointments on schedule by notifying provider of patient's arrival
- Review service delivery and remind provider of service delays
- Comforts patients by anticipating patient's anxieties
- Answered patient's questions and maintain the reception area
- Ensure availability of treatment information by filing and retrieving patient's records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
Medical Office Secretary
iWhite Wellness Centre
01.2018 - 06.2019
Medical Office Secretary
Women's College Hospital
10.2017 - 12.2017
Education
Medical Office Administration -
Anderson College
Toronto, ON12.2017
Skills
- Customer Service
- Communication Skills
- Telephone Skills
- EPIC Software
- CLINIC SENSE Software
- Universal Software
- MS Applications
- Outlook
- Documentation
- Transcribing
- Insurance Billing
- WSIB Billing
- Scheduling
- Follow-ups
- Confirmation
- First Aid
- CPR
- Organizational Skills
- Multitasking
- Critical Thinking
- Willingness to Learn
Languages
English
Professional Working
Timeline
Receptionist
Body and Sole Physiotherapy and Rehabilitation Clinic
07.2019 - Current
Medical Office Secretary
iWhite Wellness Centre
01.2018 - 06.2019
Medical Office Secretary
Women's College Hospital
10.2017 - 12.2017
Medical Office Administration -
Anderson College
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