Marissa Perez
Hesperia
Overview
8
8
years of professional experience
Work History
Service Representative
Kaiser Permanente
Fontana
03.2017 - Current
- Escalated complex issues and set up appointments for further service.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted customers and answered inquiries in a professional manner.
- Updated accounts with recent information and processed customer payments.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Resolved customer complaints promptly and efficiently.
- Followed proper cash handling procedures while completing transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Patriot High School
Riverside, Ca 06-2009
Skills
- Customer service
- Conflict resolution
- Account management
- Payment processing
- Appointment scheduling
- Customer relationship management
- Cash handling
- Effective communication
- Team collaboration
- Problem solving
- Schedule management
- Active listening
- Calendar management
- Payment acceptance
- Customer support
- Complaint handling
- Problem-solving
- Order fulfillment
Timeline
Service Representative
Kaiser Permanente
03.2017 - Current
High School Diploma -
Patriot High School