Marissa Lin
Bakersfield
Summary
Dynamic professional with a blend of customer service management and graphic design expertise. Adept at leading teams to deliver high-quality customer experiences while maintaining operational excellence. Strong organizational and communication skills facilitate successful interactions and efficient processes. My boyfriend and I are relocating to Bakersfield at the end of July.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager (CSM)
Hobby Lobby
Hayward
10.2022 - 06.2025
- Ensuring all cashiers have the supplies they need (receipt tape, paper bags, etc)
- Making sure the lines of customers aren't long and that customers aren't waiting for longer than 5-10 minutes in line
- Organizing the go-backs in separate carts by department
- Keeping the front end neat and tidy
Graphic Designer/Customer Service Representative
Fastpost LLC
Livermore
02.2021 - 08.2022
- Designed signage for Real Estate Agents
- Designed graduation signs for Students
- Designed signs for Golf Tournaments
- Provided excellent customer service to agents over the phone
- Helped Real Estate agents place orders on the company website for their signage
Sales Associate
Nordstrom Rack
Dublin
07.2019 - 01.2020
- Welcomed customers warmly to create a positive shopping experience
- Assisted 35 customers daily, providing personalized service to meet individual needs
- Processed customer transactions
- Processed returns and exchanges efficiently to enhance customer satisfaction
- Responded to customer inquiries about products and services
- Communicated with customers over the phone
- Helped ensure customer satisfaction
- Arranged new merchandise displays to improve store layout
Cashier
Jo-Ann Fabric and Craft Stores
Dublin
06.2018 - 08.2018
- Delivered efficient checkout experience for customers, managed phone inquiries, and maintained organized store areas.
- Operated cash register[s]
- Greeted every customer warmly to enhance shopping experience.
- Assisted customers as needed
- Assisted customers in locating desired items to improve satisfaction.
- Handled refunds
- Stocked merchandise
Cashier
Burlington Stores
Dublin
05.2015 - 08.2015
- Handled cash and credit transactions
- Processed returns and exchanges to ensure customer satisfaction
- Greeted customers warmly upon entry
- Assisted customers in locating products to enhance shopping experience
- Executed opening procedures to prepare store for daily operations
Education
Medical Assistant - Medical Assisting
Carrington College
Online07-2026
Bachelor's - Art
Westmont College
Santa Barbara, CA05-2019
Skills
- Customer Service
- Conflict Resolution
- Process Improvement
- Supervision experience
- Organizational Skills
- Time management
- Attention to detail
- Team collaboration
- Verbal communication
- Quick learner
- Team collaboration
Certification
Driver's License
Willing To Relocate
Bakersfield, CA
Personal Information
Authorized To Work: US
Timeline
Customer Service Manager (CSM)
Hobby Lobby
10.2022 - 06.2025
Graphic Designer/Customer Service Representative
Fastpost LLC
02.2021 - 08.2022
Sales Associate
Nordstrom Rack
07.2019 - 01.2020
Cashier
Jo-Ann Fabric and Craft Stores
06.2018 - 08.2018
Cashier
Burlington Stores
05.2015 - 08.2015
Medical Assistant - Medical Assisting
Carrington College
Bachelor's - Art
Westmont College