Bonnie Micallef
Belle River,Canada
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
18
18
years of professional experience
Work History
Customer Service Manager (CSM)
Walmart
05.2024 - 11.2024
- Greeting customers, answering phones, and providing excellent customer service
- Handling customer returns and complaints
- Giving detailed explanations of products and services
- Collaborating with the sales team to improve customer complaint resolution
- Promoting the company’s products and services
- Helping customers with purchasing decisions and locating merchandise
- Providing guidance and support to customers regarding self-service technology
- Staying up-to-date on store policies regarding payments, returns, and exchanges
- Using awareness, attention to detail, and integrity to prevent store loss
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Shift Leader
Marks Work Warehouse
11.2023 - 05.2024
- Opening and closing the store, key holding, and ensuring the store is clean and well-maintained
- Mentoring, evaluating performance, and providing on-the-job training to employees
- Providing thoughtful customer service to ensure every customer’s needs are met
- Ensuring staff complete their duties efficiently
- Dealing with challenging situations, such as low stock levels, and advising team members on how to address them
Customer service/ cashier
Canadian Tire
10.2016 - 11.2023
- Greeting customers, responding to inquiries, and handling conflicts
- Operating the cash register, processing purchases, and balancing the cash register
- Maintaining merchandise around the cash area, directing customers to items, and verifying merchandise quantities and descriptions
- Ensuring customers have an enjoyable shopping experience
- Standing and walking for up to 8 hours, and lifting and carrying merchandise
Cashier/Food Service Provider
Tim Hortons
05.2007 - 08.2016
- Took the customers order, at storefront and drive-thru, and promptly met their needs well quickly completing the transaction
- Kept a tidy work environment, including work stations and outdoor premises
- Replenished inventory to keep a full stock ready for the next customer
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
St. Anne's High School
Tecumseh, ON06-2001
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Staff training
Timeline
Customer Service Manager (CSM)
Walmart
05.2024 - 11.2024
Shift Leader
Marks Work Warehouse
11.2023 - 05.2024
Customer service/ cashier
Canadian Tire
10.2016 - 11.2023
Cashier/Food Service Provider
Tim Hortons
05.2007 - 08.2016
High School Diploma -
St. Anne's High School
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