Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MARISSA JENSEN

San Diego

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Point Loma Tea
08.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Aviation Ordnanceman

United States Navy
08.2015 - 07.2024
  • Maintained operations for aviation ordnance shops, armories and storage facilities.
  • Inspected, assembled and tested aviation ammunition.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.
  • Delivered mentorship to personnel, aligning performance and encouraging career development.
  • Performed trainings for Career Counseling to mentor and guide Sailor’s through their career and transitions.

Assistant Store Manager

Rite Aid
06.2023 - 10.2023
  • Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
  • Monitored inventory levels to plan orders and meet store demands.
  • Reduced shrinkage with successful loss prevention strategies.
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
  • Maintained financial and administrative controls, accurately tracking funds and keeping records of organization.
  • Oversaw expenses, deposits and receipts to support recordkeeping.

Pizza Cook

Pizza Hut
02.2014 - 04.2015
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Education

No Degree - Veterinary Assistant

Pima Medical Institue
Chula Vista
01-2026

Associate of Science - Organizational Leadership

Arizona State University
Tempe, AZ
01.2026

High School Diploma - undefined

La Serna High School
Whittier, CA
06.2015

Skills

  • Missile evaluation
  • Quality assurance
  • Mentoring junior staff
  • Interpersonal awareness
  • Engaging educational experiences
  • Emotional guidance
  • Analytical problem-solving
  • Supportive counseling techniques
  • Collaborative mindset
  • Compassionate communication
  • Client support
  • Office administration support

Accomplishments

  • Received five Navy and Marine Corps Achievement Medals for notable achievement from the United States Navy.
  • Awarded the Military Outstanding Volunteer Service Medal.
  • Successfully received my completion of contamination by Oleoresin Capsicum (OC).
  • Awarded Blue jacket of the Year twice and Blue Jacket of the Quarter three times.

Certification

  • Strike Armament Repair, U.S. Navy - 2016-06-08
  • Navy Security Force Sentry Course, U.S. Navy - 2016-07-07
  • Command Pay and Personnel Administrator, U.S. Navy - 2019-08-05
  • Computer Operator, U.S. military apprenticeship program - 2020-11-29
  • Suicide Prevention Coordinator, 1 Small Act - 2020-09-24
  • Safe Talk, LivingWorks - 2020-10-29
  • Asist, LivingWorks - 2021-06-05
  • Career Development Training Course, U.S. Navy - 2021-05-08

Timeline

Customer Service Representative

Point Loma Tea
08.2024 - 08.2025

Assistant Store Manager

Rite Aid
06.2023 - 10.2023

Aviation Ordnanceman

United States Navy
08.2015 - 07.2024

Pizza Cook

Pizza Hut
02.2014 - 04.2015

Associate of Science - Organizational Leadership

Arizona State University

High School Diploma - undefined

La Serna High School

No Degree - Veterinary Assistant

Pima Medical Institue

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MARISSA JENSEN