Marissa Gurrola
Los Angeles
Summary
Dedicated customer service representative skilled in communication, problem-solving, and product knowledge. Proven ability to enhance customer experience through effective support and collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Designer Brand Factory Outlet
Los Angeles
07.2025 - 10.2025
- Assisted customers with product inquiries and store navigation.
- Handled customer complaints with patience and professionalism.
- Maintained a clean and organized sales floor environment.
- Educated customers about new arrivals and promotions in-store.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Tutoring Assistant
John Muir Middle School
Los Angeles
02.2022 - 06.2023
- Provided one-on-one tutoring support to students in various subjects.
- Supported students with homework assignments and study techniques during sessions.
- Provided one-on-one instruction to students in a variety of subjects.
Education
Associate of Arts - Fashion Design
Los Angeles Trade Technical College
Los Angeles, CA09-2027
High School Diploma -
Augustus Hawkins High School
Los Angeles, CA06-2025
Skills
- Communication skills
- Team collaboration
- Customer service
- Multitasking and organization
- Problem-solving
- Visual merchandising
- Product knowledge
- Customer relations
- In-store support
- Tutoring support
- Fluent bilingualism
Timeline
Customer Service Representative
Designer Brand Factory Outlet
07.2025 - 10.2025
Tutoring Assistant
John Muir Middle School
02.2022 - 06.2023
Associate of Arts - Fashion Design
Los Angeles Trade Technical College
High School Diploma -
Augustus Hawkins High School