Marissa Bruce
Bakersfield
Summary
I am a dedicated and results-driven professional with a strong background in healthcare, hospitality, and law enforcement. Experienced Licensed Medical Aesthetician and Manager from Allure Aesthetics, skilled in skincare treatments, client relations, and business operations. Proven leadership abilities as a Manager, waitress, and Head bartender at Wikis Wine Dive, excelling in customer service, team management, and multitasking in fast-paced environments. Former Juvenile correctional officer with expertise in crisis management, conflict resolution, and maintaining safety and compliance. Adaptable, oriented, and committed to delivering exceptional service in any professional setting.
Overview
12
12
years of professional experience
Work History
Manager/ Waitress/Head Bartender
Wikis Wine and Dive
04.2017 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Licensed Medical Aesthetician/ Manager
Allure Aesthetics
10.2019 - 11.2024
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved skin health and appearance for clients with various skin concerns through customized facials and peels.
- Developed and maintained relationships with customers and suppliers through account development.
- Collaborated with medical professionals to provide comprehensive care for patients undergoing cosmetic procedures or surgery.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
- Fostered strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
- Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
- Educated clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
- Assisted dermatologists during consultations by taking detailed patient histories and performing initial skin analyses.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Recommended retail products for at-home use.
Juvenile Correctional Officer
Kern County Probation Department
05.2013 - 06.2016
- Facilitated group sessions focused on life skills development, promoting personal growth among youth.
- Supervised youth's daily activities for school, meals, and recreation time.
- Improved facility safety by conducting thorough and consistent security checks.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Developed rapport with youth, fostering positive relationships to support rehabilitation efforts.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Maintained a secure environment for youth with diligent monitoring and supervision.
- Completed incident reports when disorder or violence occurs.
- Enforced rules and regulations to maintain order among youth.
Education
Bachelor of Science - Cognitive Psychology
California State University Bakersfield
Bakersfield, Ca06-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Customer relationship management (CRM)
- Conflict resolution
- Marketing
- Coaching and mentoring
Timeline
Licensed Medical Aesthetician/ Manager
Allure Aesthetics
10.2019 - 11.2024
Manager/ Waitress/Head Bartender
Wikis Wine and Dive
04.2017 - 03.2025
Juvenile Correctional Officer
Kern County Probation Department
05.2013 - 06.2016
Bachelor of Science - Cognitive Psychology
California State University Bakersfield
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