Mary Gibson
Brighton,ON
Summary
Enthusiastic professional, experienced in the serving industry. Proficient in providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards and customer retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress /Head Bartender
The Royal Crown Pub & Grill
Colborne, Ontario
04.2025 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Counsellor
Pathways to Independence
Belleville , ON
06.2015 - 02.2022
- Cultivated caring, compassionate relationships with patients living with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delays and dementia.
- Developed effective strategies for working with challenging behaviors related to disabilities.
- Conducted assessments of client's abilities, needs, interests and preferences.
- Assisted clients in developing skills for independent living, such as communication, problem-solving and self-care.
- Actively participated in interdisciplinary team meetings to discuss treatment plans or provide input regarding a client's care.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
Education
Diploma - Community And Justice Services
Loyalist College
Belleville ON05-2024
Diploma - Developmental Service Worker
Willis College
Cobourg05-2010
Skills
- Customer service
- Adaptability and flexibility
- Time management
- Professionalism
- Customer retention
- Food safety compliance
- Teamwork and collaboration
Certification
- Smart Serve
- Food Safety and Handling Certificate
Accomplishments
- Graduated with honours in both College programs
References
References available upon request.
Timeline
Waitress /Head Bartender
The Royal Crown Pub & Grill
04.2025 - Current
Counsellor
Pathways to Independence
06.2015 - 02.2022
Diploma - Community And Justice Services
Loyalist College
Diploma - Developmental Service Worker
Willis College
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