Marisol Maldonado
San Jose
Summary
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Skilled sales professional with proven track record in driving revenue growth and fostering strong customer relationships. Strong focus on team collaboration, adapting to changing needs, and achieving results. Expertise in CRM systems, sales strategies, and lead generation. Known for reliability, effective communication, and leadership abilities.
Overview
14
14
years of professional experience
Work History
Inside Sales Manager
Fortinet
07.2022 - Current
- Awarded Inside Sales Manager of Quarter 2, 2023
- Oversee a team of 10+ Inside Sales Representatives, setting clear sales targets, coaching individuals, providing ongoing feedback, and motivating them to consistently achieve performance goals
- Monitor sales pipeline activity, forecast sales accurately, identify potential risks, and take corrective actions to ensure consistent revenue generation
- Maximize company opportunity while providing value added solutions to customers
- Serve as lead contact responsible for the flow of information to/from executive management
- Work closely together with the entire sales organization to maximize the primary business focus and serve as team leader responsible for the quality and success of activities in each territory
- Develop relationships with key decision makers, influencers, and partners
- Manage effective working relationships with assigned region MAMs, Technical Sales Engineers, Consulting Professionals, Regional Vice Presidents, Area Vice Presidents, and Regional Directors
- Conduct regular sales training sessions to enhance product knowledge, sales techniques, and customer handling skills for the inside sales team
- Act as key channel strategist to regional sales contacts within region
- Track key sales metrics, analyze sales performance data, identify areas for improvement, and present insights to senior management
Renewals Specialist
Fortinet
01.2020 - Current
- Awarded Renewals Specialist of Quarter 3, 2020 and of the Year 2020
- Support all operational functions of the full Renewal Sales cycle for Northeast SMB and Commercial
- Work closely with Customers, Sales, Partners and Distributors via phone and email by effectively generating the following: Install base asset reports, re-quoting, create proactive upsell quotes, enforce management of Salesforce Renewal opportunities to assigned Sales Reps, assist with product refresh/upsell data & tracking, Trading up, ELA/ESA data support, RMA troubleshooting, general Renewal expertise knowledge share etc
- Successfully prioritize workload in order to meet all KPIs, goals, daily/weekly SLA times, and objectives
- Productively utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system
- Train new hire Sales reps on the Renewal process and the best courses of action related to their role
Inside Sales Representative – Team Lead
Fortinet
07.2021 - 07.2022
- Awarded Inside Sales Representative of Quarter 1, 2022
- Understand sales cycles in conjunction with business processes internally and externally
- Create and track sales opportunities (leads, renewals, deal registrations and quotes in Salesforce.com)
- Address any customer satisfaction issues / requests in a timely manner
- Meet and exceed the sales activity metrics designed to make you productive and successful
- Assist with customer presentations and demos via online tools Teams/Zoom
- Align with sales, channel and partner teams to support overall company revenue targets
- Perform other duties and projects, as assigned, to support the growth or our business
- Execute the role with the utmost professionalism and in a way that aligns to Fortinet’s core values
- Train new hires on ISR role and participate in presentations/workshops
- Assist manager with leadership responsibilities and projects
Personal Banker / Manager on Duty
JPMorgan Chase
01.2017 - 12.2020
- Prioritized network abilities to increase client base and encouraged existing clients to expand relationships
- Maximized revenue through improved sales techniques
- Achieved consistent recognition as top sales performer
- Built client rapport to ensure customer satisfaction and loyalty
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Trained team members to maintain high productivity and performance metrics
- Developed and implement productivity initiatives
- Hired and mentored staff to maximize effectiveness
- Evaluated employees' strengths and assign tasks based upon experience and training
- Cultivated customer loyalty, promoted repeat customers and improved sales
Lead Teller Operations Specialist / Bank Teller
JPMorgan Chase
07.2011 - 01.2017
- Maintained solid understanding of operational controls and compliance
- Demonstrated increased knowledge of company products and equipment
- Responsible for administrative tasks
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Education
Bachelor of Science - Business Management
San Jose State University
05.2019
Associate of Science - Business Administration
Evergreen Valley College
05.2016
Skills
- Expertise in Microsoft Word, Excel, and PowerPoint
- Bilingual Spanish/English
- Accuracy Focused
- Sales Strategy Development
- Relationship Development
- Analytical Problem Solving
- Effective Interpersonal Communication
- Account Relationship Development
- Sales Team Management
Timeline
Inside Sales Manager
Fortinet
07.2022 - Current
Inside Sales Representative – Team Lead
Fortinet
07.2021 - 07.2022
Renewals Specialist
Fortinet
01.2020 - Current
Personal Banker / Manager on Duty
JPMorgan Chase
01.2017 - 12.2020
Lead Teller Operations Specialist / Bank Teller
JPMorgan Chase
07.2011 - 01.2017
Bachelor of Science - Business Management
San Jose State University
Associate of Science - Business Administration
Evergreen Valley College
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