Marisela Gutierrez
Toronto,ON
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
4
4
years of professional experience
Work History
Bar Manager
JOEY Restaurant Group
08.2023 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw and managed restaurant maintenance and bar cost of goods.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Bartender/Restaurant Manager
The Canadian Brewhouse
04.2022 - 08.2023
- Resolving conflicts or complaints from our guests and employees.
- Coached and Motivated our team to provide the best possible service to our guests.
- One on One/check-ins with employees, providing helpful feedback, and ensuring staff followed the policies and core values of the restaurant.
- Monitoring all store activity and ensuring business objectives were met.
- Creating schedules
- Updated and Managed any discrepancies in BevChek (draft monitoring system).
Bartender
JOEY Restaurant Group
06.2021 - 04.2022
- Full time bartender working opening and a closing shifts
- Maintaining a clean and safe work environment.
- Always with a positive attitude created an unforgettable experience for my guests.
- While bartending, I was able to multitask making drinks in a fast paced environment as well as attend to the needs of our guests at the bar.
- Extensive knowledge of our cocktail recipes, beer and wine.
Skills
- Problem-solving
- Training and mentoring
- Recruitment
- Inventory management
- Staff scheduling
- Customer relations
- Verbal and written communication
- Team management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bar Manager
JOEY Restaurant Group
08.2023 - Current
Bartender/Restaurant Manager
The Canadian Brewhouse
04.2022 - 08.2023
Bartender
JOEY Restaurant Group
06.2021 - 04.2022
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