Summary
Overview
Work History
Skills
Sales Communication
Timeline
Marisa Drialich

Marisa Drialich

East Selkirk,Canada

Summary

I am a Travel Professional with extensive experience at CWT, specializing in corporate group bookings and multi-city itineraries. Proficient in SABRE, delivering exceptional client service while ensuring compliance with company policies. Demonstrated ability to organize seamless travel experiences and manage complex logistics effectively. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.


Overview

25
25
years of professional experience

Work History

Group Air Specialist

CWT Meetings & Events
09.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.


Group Air Coordinator

CWT Meetings & Events
04.2017 - 09.2022
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Corporate Travel Consultant

Carlson Wagonlit Travel
06.2005 - 04.2017
  • Booked tickets for air, rail, and ground transportation.
  • Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.

Corporate Travel Consultant

American Express Travel
06.2000 - 06.2005

Skills

  • SABRE Red 360 proficiency
  • Excel expertise
  • Multi-city itinerary planning
  • Airline ticket issuance and exchanges
  • Hotel reservations and block management
  • Car rentals, rail travel
  • Online booking systems
  • Group travel coordination
  • Analytical and critical thinking
  • Multitasking
  • Problem-solving
  • Organization
  • Attention to detail
  • Client needs assessment
  • Customer relationship management

Sales Communication

My previous employment situations required the ability to deal with the public and other travel consultants in a friendly, efficient, and courteous manner, often under critical or peak sales periods. A quick thinker who works well under pressure, I have demonstrated my ability to work effectively with the public, both in person and by telephone / email.

Timeline

Group Air Specialist - CWT Meetings & Events
09.2022 - Current
Group Air Coordinator - CWT Meetings & Events
04.2017 - 09.2022
Corporate Travel Consultant - Carlson Wagonlit Travel
06.2005 - 04.2017
Corporate Travel Consultant - American Express Travel
06.2000 - 06.2005
Marisa Drialich