Mario Travieso Florez
Thornhill,ON
Summary
- Bilingual customer service worker with a passion for building lasting client relationships.
- Seeking a part-time position that offers professional challenges utilizing interpersonal skills, as well as excellent time management and leadership skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server & Bartender
Tapagria Spanish Tapas Restaurant
03.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served entrees, deserts, a variety of beverages and offered refills.
- Operated efficiently in high-volume setting to prepare and serve drinks with good pace and precision.
Travel Agent
Sun Travel Inc
05.2019 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
English as a Second Language (ESL) Teacher
Claudia Ariachy, Andres Paredes, Carlos Gonzalez
10.2021 - 05.2023
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum using ASSIMIL programs to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
Barista
Starbucks Canada
11.2018 - 12.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Advisor
Club Kodiak
06.2018 - 08.2018
- Worked with adults of varying age and spectrum disabilities in a summer camp setting.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Education
High School Diploma -
St. Robert Catholic High School
Thornhill, ON06.2015
Skills
- Interpersonal Communication
- Active Listening
- Flexible and Adaptable
- Organization and Time Management
- Bilingual (Fluent in Spanish)
- Public Speaking
References
Paulo Faria - Manager - Tapagria Spanish Tapas Restaurant - 647-404-0952
Cristian Troya - Manager - Tapagria Spanish Tapas Restaurant - 416-820-2590
Chris Ali - Starbucks Canada - (Store Manager) - 647-293-9838
CJ Smith - Club Kodiak - (Camp Director) - 519-400-6588
Ernesto Martinez - Sun Travel Inc - General Manager - 416-625-1765
Toronto Institute of Bartending - 416-862-7272
Certification
TICO (Travel Industry Council of Ontario) - Travel Agent Certification
Smart Serve - Certificate No: e200207599248RS
Toronto Institute of Bartending - Certificate of Completion Introduction to Bartending and Mixology
Timeline
Server & Bartender
Tapagria Spanish Tapas Restaurant
03.2023 - Current
English as a Second Language (ESL) Teacher
Claudia Ariachy, Andres Paredes, Carlos Gonzalez
10.2021 - 05.2023
Travel Agent
Sun Travel Inc
05.2019 - Current
Barista
Starbucks Canada
11.2018 - 12.2019
Advisor
Club Kodiak
06.2018 - 08.2018
High School Diploma -
St. Robert Catholic High School
TICO (Travel Industry Council of Ontario) - Travel Agent Certification
Smart Serve - Certificate No: e200207599248RS
Toronto Institute of Bartending - Certificate of Completion Introduction to Bartending and Mixology
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