Mario Ponce
Thermal
Summary
Dynamic Spa Specialist with a proven track record at JW Marriott, enhancing guest satisfaction through expert problem-solving and exceptional customer relations. Skilled in documentation management and time management, I effectively streamlined service processes, ensuring personalized experiences and fostering lasting client relationships. Committed to delivering excellence in every interaction.
Overview
17
17
years of professional experience
Work History
Spa Specialist
JW Marriott
03.2009 - Current
- Assisted in coordinating guest services to enhance overall customer satisfaction.
- Supported daily operations by efficiently handling reservations and inquiries.
- Collaborated with team members to streamline service processes for optimal efficiency.
- Maintained accurate records of guest preferences to personalize future stays.
Education
High School Diploma -
La Familia High School
Thermal, CASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Time management
Timeline
Spa Specialist
JW Marriott
03.2009 - Current
High School Diploma -
La Familia High School