Mario Guerrera
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Sales Support Specialist
Nu-Tone & CO
09.2017 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Developed working knowledge of CRM to effectively track sales leads and activities.
President of Sales
Itek Solutions Quebec
06.2009 - 09.2017
- Built relationships with customers and to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
Regional Outside Sales Representative
Katun Canada Inc.
06.2000 - 05.2009
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Visited clients on-site to give benefit-oriented sales presentations.
- Set up appointments with potential and current customers to promote new products and services.
Education
DEC - Marketing Management
Vanier College
St-Laurent, QC05.1984
Skills
- Sales Support
- Client Needs Assessment
- Team Mentorship
- Customer Relationship Management
- Business Development
- Sales Contracts
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Positive Customer Engagement
- Goal-Driven
- Computer Proficiency and Microsoft Office
Accomplishments
- Resolved product shortage of OEM with alternative products which led to 50% growth in 2022.
- President Club 5 consecutive years
- North America Sales Representative of the Year
- Continuous growth of company year after year
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Limited Working
Spanish
Professional Working
Timeline
Sales Support Specialist
Nu-Tone & CO
09.2017 - Current
President of Sales
Itek Solutions Quebec
06.2009 - 09.2017
Regional Outside Sales Representative
Katun Canada Inc.
06.2000 - 05.2009
DEC - Marketing Management
Vanier College
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