Mario Castillo
Edmonton,AB
Summary
A motivated and hardworking team player, with experience in customer service and working with others. As a two-time ambassador at the Edmonton Downtown Business Association's Winterval and other community events, I learned how to help visitors by answering questions and create a welcoming environment. I use strong communication skills to keep things running smoothly during my shifts, and I make sure people have a great experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer
Strathcona High School
Edmonton, Alberta
02.2025 - 02.2025
- I helped set up, run, and clean up the 2025 Strathcona High School open house.
- I assisted parents, students, and teachers by answering questions and handling requests.
- Worked well in a team, and kept things running smoothly during the open house.
Ambassador
Winterval - Edmonton Downtown Business Association
Edmonton, Alberta
12.2023 - 12.2024
- I provided great customer service by talking to attendees.
- Worked closely with others to meet project requests.
- Managed time well to stay on top of my responsibilities and meet the organization's expectations.
Volunteer
All is Bright - City Councillor's Information Station
Edmonton, Alberta
11.2023 - 11.2023
- Used strong community-building skills to engage with people through games and activities offered on site.
- I advertised the event through social media, and talking to people.
- I helped set up, run, and clean up the event.
Volunteer
Edmonton Heritage Festival - Mexican Society Edmonton
Edmonton, Alberta
08.2023 - 08.2023
- I talked with attendees, who asked for information regarding the event, and I provided great service and answers to their questions.
- I championed the Mexican Culture by highlighted fantastic facts about it among visitors.
- I helped my teammates with their tasks in the pavilion throughout the event, such as setting up, guiding people, monitoring activity stations, and cleaning up.
Volunteer - Cashier Helper
Edmonton Seniors Centre
Edmonton, Alberta
07.2016 - 10.2016
- I helped customers with information regarding the popcorn being sold when asked questions about promotions and pricing.
- I was friendly and polite the whole time during checkout to give customers a happy experience.
Education
Strathcona High School
Edmonton, AB06-2027
McKernan School
Edmonton, AB06-2024
Skills
- Customer service
- Flexible schedule
- Friendly and outgoing
- Professional appearance
- Team collaboration
- Time management
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Affiliations
Active Lifestyle & Outdoor Recreation: Enjoy walking, cycling, and scootering.
Fitness & Wellness: Working out at School and Kinsmen Sports Centre.
Culinary arts: Cooking at home
Playing and Knowledge of video games
Certification
- Drivers License: Class 7
- Certificate of completing the: WizeGuyz Program 2023-2024
References
References available upon request.
Timeline
Volunteer
Strathcona High School
02.2025 - 02.2025
Ambassador
Winterval - Edmonton Downtown Business Association
12.2023 - 12.2024
Volunteer
All is Bright - City Councillor's Information Station
11.2023 - 11.2023
Volunteer
Edmonton Heritage Festival - Mexican Society Edmonton
08.2023 - 08.2023
Volunteer - Cashier Helper
Edmonton Seniors Centre
07.2016 - 10.2016
Strathcona High School
McKernan School
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