Marina Stanojev
Windsor,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
08.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli Clerk
Deda’s
06.2021 - 08.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Production Worker
Vistaprint
09.2020 - 01.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Grill Cook
Harvey’s
07.2020 - 01.2021
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
Front Desk Agent
H&R Block
01.2020 - 04.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Customer Service Representative
Sutherland
06.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Paper Delivery Person
Windsor Star
03.2015 - 08.2015
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs
- Demonstrated excellent time management skills, consistently meeting or exceeding delivery deadlines.
Education
Tourism and Travel -
St. Clair College
Windsor, ONHigh School -
Westview Freedom Academy
Windsor, ON06.2015
Google Certificate - UX Designer
Coursera
Online Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Shipping and Logistics
- Technical Support
- Microsoft PowerPoint
- Call center experience
State
ON
Zip
N8S 4K5
City
Windsor
Volunteer Experience
Bus Person, Windsor, ON, 2016
Languages
English
Native or Bilingual
Certification
Smart Serve
Timeline
Customer Service Representative
Concentrix
08.2021 - 09.2021
Deli Clerk
Deda’s
06.2021 - 08.2021
Production Worker
Vistaprint
09.2020 - 01.2021
Grill Cook
Harvey’s
07.2020 - 01.2021
Front Desk Agent
H&R Block
01.2020 - 04.2020
Customer Service Representative
Sutherland
06.2018 - 01.2019
Paper Delivery Person
Windsor Star
03.2015 - 08.2015
Tourism and Travel -
St. Clair College
High School -
Westview Freedom Academy
Google Certificate - UX Designer
Coursera
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