Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Butterworth

Aldergrove

Summary

Accomplished Esthetician and Manager with a proven track record at Spa Pure Langley, enhancing client satisfaction through exceptional service and strict sanitation standards. Skilled in organization and verbal communication, I've successfully managed operations and fostered client relationships, significantly boosting clientele. Dependable and professional, I excel in fast-paced environments, consistently exceeding expectations. I have a solid background in handling receptionist and administrative tasks with efficiency and professionalism.

Overview

13
13
years of professional experience

Work History

Receptionist/Esthetician

SuCasa Spa and Laser
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Implemented safety measures for client comfort and health during all procedures.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.

Esthetician

Ultimate Mobile Spa
12.2021 - Current
  • Implemented safety measures for client comfort and health during all procedures.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Small Business Owner

Bare Necessities Waxing
09.2018 - 12.2023
  • Managed day-to-day business operations.
  • I implemented advertising tactics to generate leads and grow the client base
  • I was responsible for managing all administrative tasks within the business
  • I provided a full range of spa services, including waxing, manicures, pedicures, massage, facials, and spray tanning
  • I prioritized excellent customer service, aiming to exceed client expectations

Certified Waxing Specialist

Hot Wax Spa
09.2016 - 09.2017
  • Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Boosted clientele through effective promotion of waxing services and referral incentives.

Manager

Spa Pure Langley
09.2011 - 09.2016
  • Managed budgets for various departmental initiatives.
  • Coordinated recruitment efforts to attract top talent.
  • Implemented training programs for enhanced employee skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • I regularly worked with Microsoft Excel, Outlook, and Word to manage data, emails, and documents

Education

Fire And Life Safety Educator

Justice Institute of British Columbia
New Westminster, None
10-2025

BC Fire Codes

Justice Institute of British Columbia
New Westminster, None
10-2024

Fire Inspection Level 1

Justice Institute of British Columbia
New Westminster, None
05-2024

Esthetics

Spa Utopia Academy
Abbotsford, BC
02-2007

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Administrative support
  • Professional demeanor
  • Dependable

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Receptionist/Esthetician

SuCasa Spa and Laser
08.2024 - Current

Esthetician

Ultimate Mobile Spa
12.2021 - Current

Small Business Owner

Bare Necessities Waxing
09.2018 - 12.2023

Certified Waxing Specialist

Hot Wax Spa
09.2016 - 09.2017

Manager

Spa Pure Langley
09.2011 - 09.2016

Fire And Life Safety Educator

Justice Institute of British Columbia

BC Fire Codes

Justice Institute of British Columbia

Fire Inspection Level 1

Justice Institute of British Columbia

Esthetics

Spa Utopia Academy

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Marina Butterworth