Results-driven professional with a solid background in banking and customer service. Proven track record of enhancing client satisfaction through effective communication and teamwork. Skilled in managing multiple tasks, maintaining compliance, and ensuring operational efficiency in dynamic environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Pharmacy Assistant
Royal Care Douglasdale Pharmacy
Calgary, Alberta
11.2025 - 07.2026
Assisted pharmacists in preparing and dispensing prescriptions, ensuring accuracy and compliance.
Assist pharmacists in preparing and dispensing prescriptions.
Ensure compliance with pharmacy policies, procedures, and health and safety standards.
Managed inventory, stocked shelves, and organized medications and supplies to maintain efficient workflow.
Provide excellent customer service and answer customer inquiries.
Home Childcare Provider
Private individual
Calgary, Alberta
09.2025 - 07.2026
Provided safe and nurturing care for children in a home-based setting
Supervised children's daily activities, ensuring safety and promoting well-being
Planned and organized educational and recreational activities
Assisted with hygiene routines and daily personal care needs
Prepared nutritious meals and snacks tailored to individual dietary needs
Communicated regularly with parents to update on children's progress and behavior
Dining Server
Amica Senior Lifestyles
, Canada
09.2024 - 08.2025
Taking orders and delivering meals to residents in dining areas or their rooms
Assisted residents with mobility issues, ensuring comfort and accessibility during meals
Engaged residents through friendly interactions, enriching their overall dining experience
Providing friendly interactions with residents to enhance their dining experience
Adhered to residents' dietary restrictions, promoting health and satisfaction during meals
Setting and cleaning tables and ensuring a welcoming dining environment
Monitored safety and hygiene protocols to maintain a clean environment
Communicating with kitchen staff, nurses, and caregivers to meet residents’ needs
Kitchen and Counter Staff
Salu-Salo Filipino Food and Groceries
, Canada
03.2024 - 08.2024
Welcomed customers upon approaching the counter and placing orders.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Processed cash and card transactions efficiently to enhance customer experience.
Provided expert product knowledge to assist customers in making informed purchase decisions.
Restocked supplies and prepped ingredients during downtime to support anticipated busy periods.
Prepared food following standard recipes to ensure consistency and quality.
Service Associate-Universal Teller
East West Banking Corporation
, Philippines
07.2021 - 12.2023
Open new customer accounts, update account information, and facilitate account closures in accordance with established protocols.
Handle large sums of cash daily, count and verify currency and coins, and maintain a balanced cash drawer.
Promoted and cross-sold bank products and services to align with customer needs, contributing to revenue growth.
Responded to customer inquiries, resolving issues or redirecting to appropriate departments to enhance customer satisfaction.
Collaborated with team members to streamline operations and provide support during peak periods, ensuring efficient service delivery.
Stay current on banking regulations, policies, and procedures to ensure compliance and mitigate operational risks.
Accounting and Purchasing Assistant
CNR Construction and Metal Works Corp.
, Philippines
07.2017 - 08.2020
Managed accounts payable and receivable processes, ensuring accuracy and timely payments to maintain cash flow
Sourced and negotiated with suppliers, created purchase requisitions, and monitored inventory levels to optimize purchasing efficiency
Source and negotiate with suppliers, create purchase requisitions, and monitor inventory levels.
Contributed to budgeting, monitoring, and financial reporting processes to support informed decision-making
Organized financial records systematically to ensure easy access and retrieval., invoices, and purchase orders for efficient documentation.
Education
Certificate - NACC Personal Support Worker
Metrocare Health Academy
Toronto, ON
11-2025
Graduate Certificate - Global Business Management
Fleming College Toronto
Toronto, Canada
04-2025
Bachelor of Science - Accounting Technology
University of The East
Philippines
04-2017
High School Diploma -
St. Louis College Valenzuela
Philippines
03-2013
Skills
Detail orientation
Record management
Customer communication
Time Management and Organization
Teamwork and Collaboration
Adaptability and Problem-Solving
Certification
Smart Serve Ontario, 07/19/24
Standard First Aid and CPR/AED C, 05/03/25
Gentle Persuasive Approaches (GPA) in Dementia Care: Supporting Persons with Responsive Behaviours , 05/04/25