Marilyn Castillo
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, skilled in delivering exceptional customer service in any fast-paced environment. Excellent communication and problem-solving abilities to enhance passenger experiences and ensuring timely assistance. Bilingual in English and Spanish, fostering effective interactions with diverse clientele.
Overview
1
1
year of professional experience
Work History
Wheelchair Agent (Driver)
Airport Terminal Management
Los Angeles
02.2025 - Current
- Overlooked numerous flights.
- Assisted with aisle chair assistance to ensure seamless travel experiences for individuals with mobility challenges.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in gates or priorities.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
- Coordinated with airline personnel to enhance passenger support and improve overall travel satisfaction.
Education
High School Diploma -
City of Angels
Los Angeles, CASkills
- Great Customer service skills
- Boarding support
- Multitasking ability
- Problem-solving abilities
- Punctuality
- Excellent communication skills
- Excellent Translation skills in English and Spanish
Timeline
Wheelchair Agent (Driver)
Airport Terminal Management
02.2025 - Current
High School Diploma -
City of Angels