TAMUNOIBIM BAGSHAW
Toronto,ON
Summary
Service-oriented Volunteer committed to collaborating with fellow co-workers to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach at high school and professional level.
Overview
4
4
years of professional experience
Work History
Residence Service Desk Agent
Toronto Metropolitan University
Toronto, ON
08.2023 - 10.2023
- Provided excellent customer service while upholding company policies.
- Welcomed residents to the front desk and engaged in friendly conversations while conducting check-in process.
- Recorded resident comments or complaints, escalating to management for immediate resolution.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Communicated safety processes and procedures with residents during emergencies.
- Leveraged software to confirm reservations and address guest and resident needs.
- Enhanced guest satisfaction by answering inquiries about residence operations and policies, resolving concerns and developing creative solutions to resident concerns.
Volunteer
Braemar College
Toronto, ON
04.2022 - 06.2022
- Delivered food items to North York Food Bank
- Raised funds for organization through community outreach initiatives.
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Assisted with facilities maintenance, basic cleaning and trash removal.
Front Desk Clerk
Terraworks ltd
Lagos, Nigeria
06.2019 - 09.2021
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel
- Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Preparing mails for courier pickup
Education
Bachelors of Commerce(Bcomm) - Business Management(Undeclared)
Toronto Metropolitan University
Toronto, Ontario05.2026
High School Diploma -
Braemar College
Toronto, Ontario06.2022
High School Diploma -
Day Waterman College
Lagos, Nigeria06.2021
Skills
- Great customer service skills
- Great Interpersonal relationship skills
- Clear and effective communication
- Positive Attitude
- MS Office competent
- Google Workspace Competent
- Event Planning
- Telephone and Email Etiquette
- Client Relationship Management
- Front Office Support
Timeline
Residence Service Desk Agent
Toronto Metropolitan University
08.2023 - 10.2023
Volunteer
Braemar College
04.2022 - 06.2022
Front Desk Clerk
Terraworks ltd
06.2019 - 09.2021
Bachelors of Commerce(Bcomm) - Business Management(Undeclared)
Toronto Metropolitan University
High School Diploma -
Braemar College
High School Diploma -
Day Waterman College
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