Service-oriented Volunteer committed to collaborating with fellow co-workers to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach at high school and professional level.
Overview
4
4
years of professional experience
Work History
Residence Service Desk Agent
Toronto Metropolitan University
Toronto, ON
08.2023 - 10.2023
Provided excellent customer service while upholding company policies.
Welcomed residents to the front desk and engaged in friendly conversations while conducting check-in process.
Recorded resident comments or complaints, escalating to management for immediate resolution.
Contacted housekeeping or maintenance staff to report room or building issues.
Communicated safety processes and procedures with residents during emergencies.
Leveraged software to confirm reservations and address guest and resident needs.
Enhanced guest satisfaction by answering inquiries about residence operations and policies, resolving concerns and developing creative solutions to resident concerns.
Volunteer
Braemar College
Toronto, ON
04.2022 - 06.2022
Delivered food items to North York Food Bank
Raised funds for organization through community outreach initiatives.
Set up tables and chairs and unloaded necessary equipment to prepare for events.
Assisted with facilities maintenance, basic cleaning and trash removal.
Front Desk Clerk
Terraworks ltd
Lagos, Nigeria
06.2019 - 09.2021
Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel
Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products
Manage front office reception area by cleaning and organizing desk and visitor lobby
Preparing mails for courier pickup
Education
Bachelors of Commerce(Bcomm) - Business Management(Undeclared)
Toronto Metropolitan University
Toronto, Ontario
05.2026
High School Diploma -
Braemar College
Toronto, Ontario
06.2022
High School Diploma -
Day Waterman College
Lagos, Nigeria
06.2021
Skills
Great customer service skills
Great Interpersonal relationship skills
Clear and effective communication
Positive Attitude
MS Office competent
Google Workspace Competent
Event Planning
Telephone and Email Etiquette
Client Relationship Management
Front Office Support
Timeline
Residence Service Desk Agent
Toronto Metropolitan University
08.2023 - 10.2023
Volunteer
Braemar College
04.2022 - 06.2022
Front Desk Clerk
Terraworks ltd
06.2019 - 09.2021
Bachelors of Commerce(Bcomm) - Business Management(Undeclared)
Secretary at United Black Student Association, Toronto Metropolitan UniversitySecretary at United Black Student Association, Toronto Metropolitan University