Mariia Siroshtan
Toronto,Canada
Summary
Motivated and results-driven professional with 5 years of experience in sales, customer service, and project coordination. Proven ability to manage complex relationships, perform detailed analysis, and deliver strategic insights. Strong problem-solving skills and a talent for thriving in cross-functional environments. Ready to contribute to Uber’s Grocery & Retail segment by leveraging client-facing experience to drive long-term value and operational excellence.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Advanta Health Care
Toronto , Canada
2023.08 - 2024.08
- Managed complex client relationships, served as the primary point of contact for customer inquiries, and ensured exceptional service delivery, contributing to operational excellence
- Utilized scheduling software to optimize appointment booking, resulting in a 20% reduction in scheduling conflicts and ensuring smooth operations across teams
- Handled HR-related tasks, including reference checks for potential employees, to maintain the company’s quality standards.
Inside Sales Representative
Wireless DNA
Toronto , Canada
2023.03 - 2023.08
- Exceeded sales goals by more than 25% monthly by efficiently using sales techniques and strategies
- Utilized digital tools to deliver impactful product presentations, offering personalized customer support and effectively resolving issues to build stronger client relationships.
Project Coordinator
Holland&Barrett
Edinburgh , Scotland
2022.05 - 2022.11
- Collaborated with retail and logistics partners to facilitate the delivery of essential health products to Ukrainian refugees, managing end-to-end logistics from the UK to Ukraine
- Successfully executed a social media campaign to raise awareness, resulting in a 25% increase in engagement and improved access to vital health resources.
Inside Sales Representative
Merezha Prava
Kyiv , Ukraine
2021.06 - 2022.02
- Exceeded annual sales goals by 35% by building strong partnerships with key B2B clients, understanding their needs, and translating them into tailored proposals and long-term contracts for legal services
- Led in-person meetings and presentations with business partners, effectively showcasing service offerings and enhancing client relationships, which significantly contributed to the company's market reputation and long-term success.
Sales Coach
Phillip Morris International
Kryvyi Rih , Ukraine
2019.09 - 2020.12
- Achieved a 33% reduction (compared to the company average) in product returns through an empathetic approach to customer concerns, responding in a friendly and professional tone to 70 customer calls daily
- Identified and maximized sales opportunities and increased customer retention rates through product presentations, personal meetings, and phone conversations.
Education
Bachelor of Medicine - Internal Medicine
Zaporizhzhia State Medical University
Zaporizhzhia, Ukraine06.2019
Skills
- B2C
- B2B
- Time Management
- Project Coordination
- Multitasking
- Data Analysis
- Operational Excellence
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Customer Relationship Management (CRM) Software
- Slack
- IP telephony
- HR
- Data-Driven Tools
- Collaborative team player
- Positive attitude
- Proactive attitude
- Exceptional interpersonal communication skills
- Building strong relationships
- Empathy
- Active listening
- Relationship Building
- Process Analysis
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Problem-solving aptitude
- Effective Communication
Languages
- English
- Russian
- Ukrainian
References
References available upon request.
Timeline
Service Coordinator
Advanta Health Care
2023.08 - 2024.08
Inside Sales Representative
Wireless DNA
2023.03 - 2023.08
Project Coordinator
Holland&Barrett
2022.05 - 2022.11
Inside Sales Representative
Merezha Prava
2021.06 - 2022.02
Sales Coach
Phillip Morris International
2019.09 - 2020.12
Bachelor of Medicine - Internal Medicine
Zaporizhzhia State Medical University
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