Valeria Duncan
Abbotsford,British Columbia
Summary
Results-driven professional with a Bachelor's degree in Business and 4 years of international education industry experience. Demonstrated ability in executing successful sales and marketing strategies, resulting in a 20% increase in sales and 15% growth in brand awareness. Skilled in developing and nurturing key business partnerships, fostering strong relationships, and achieving mutually beneficial outcomes. Recognized for exceptional communication and leadership skills, evidenced by successful collaboration with diverse teams and stakeholders. Proven track record of exceeding targets and delivering results. Fluent in English and Spanish, with a passion for international experiences and a proven ability to work effectively across cultures.
Overview
8
8
years of professional experience
Work History
Student Enrolment Service Officer
Kwantlen Polytechnic University
Surrey, BC
09.2023 - 10.2023
- Answer inquiries related to enrollment, registration, and course selection.
- Offer support and advice to help students navigate the university system.
- Use BANNER for student registration, student records and managing student accounts related to tuition and fees
- Resolve issues related to course registration, schedule changes, and pre requisites
- Communicate with students through various channels, including in-person meetings, phone calls, and emails.
- Address and resolve student issues and concerns related to enrolment and registration.
- Interpret and explain university policies and procedures to students (u pass, health extend , drop out etc).
- Answer inquiries related to enrollment, registration, and course selection.
Team Leader, Sales and Marketing Operations
Uvanu international
Vancouver, BC
08.2022 - 08.2023
- Develop and implement a comprehensive recruitment strategy.
- Engage with prospective students, understand their career journey and advise on what programs are best suited to their goals.
- Build strong relationships with prospective students, immigration department and industry partners to promote the agency's programs and establish robust talent pipelines.
- Develop and execute marketing campaigns to promote the agency
- Attend to business events to establish community relationships and maximize marketing strategies with colleges and universities.
- Boosted Latin America market student program sales by 20% for Canadian study programs.
International Student Advisor
Uvanu International Agency
Vancouver, BC
09.2021 - 08.2022
- Advised students on course selection, progress toward graduation, and career decisions.
- Identifying and understanding student needs through consultations via telephone and email correspondence.
- Managing student applications from original inquiry through to payment.
- Promote and raise awareness of the agencie’s educational programs to international markets
- Demonstrated understanding of Immigration, Refugees and Citizenship Canada requirements for study and work permits.
- Advise international students on Immigration Refugees Citizenship Canada (IRCC) requirements for studying in Canada via email and through drop-in and appointment-based advising
- Sold post secondary programs by explaining unique features and educating customers on proper application or usage.
Internal Auditor
DELOITTE
01.2017 - 01.2019
- Responded to customer inquiries, with a focus on communication style and content to improve satisfaction
- Directed customer communications to appropriate department personnel for resolution
- Reviewed company policies for opportunities to better align with industry best practices
- Directed customer communication to appropriate department personnel.
- Worked professionally to handle client, vendor and public guest requirements.
Ambassador
INTERNATIONAL STUDENT, University Santo Thomas
01.2016 - 01.2017
- Liaised between the university and prospective students and parents during tours and student visit days, answering questions regarding campus safety
- Set up appointments between students and international department staff
- Helped with registration processes and applications for international students coming to Santo Tomas University
- Obtained and scanned records such as transcripts and test scores
- Entertained visitors and tourists with various props and signs to maximize engagement.
Education
Hospitality Management
SELC Career College
01.2021
Degree - Business Administration
University Santo Thomas
04.2018
University Nacional Del Litoral
01.2016
Skills
- Marketing
- Recruitment
- Banner
- Sales
- B2C
- B2B
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Student Enrolment Service Officer
Kwantlen Polytechnic University
09.2023 - 10.2023
Team Leader, Sales and Marketing Operations
Uvanu international
08.2022 - 08.2023
International Student Advisor
Uvanu International Agency
09.2021 - 08.2022
Internal Auditor
DELOITTE
01.2017 - 01.2019
Ambassador
INTERNATIONAL STUDENT, University Santo Thomas
01.2016 - 01.2017
Hospitality Management
SELC Career College
Degree - Business Administration
University Santo Thomas
University Nacional Del Litoral
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