Mariia Molnar
Edmonton,AB
Summary
Capable еmployee passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.Learn very quickly. Always want to learn more.
Overview
5
5
years of professional experience
Work History
Waiter, Bartender
Restoran Barok
07.2021 - 05.2023
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Waiter
Hotel Panorama Prelog & SRC DG Sport
06.2020 - 06.2021
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served weddings of more than 300 people, prepared and served the hall.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained customer satisfaction by clarifying questions about orders and specialty items..
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Was responsible for closing the cash register and the restaurant
Waiter
Dinamo Blues Restaurant
07.2018 - 04.2020
- Provided friendly, courteous service to create memorable moments for guests.
- She worked in catering, at concerts
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Science - Speech Therapist
Berdyansk State Pedagogical University
Shmidta Street, Berdyansk, Zaporizhzhia Region, Uk06.2021
Skills
- Customer Needs Assessments
- Communication
- Good team spirit
- Attention to details
- Safe Food Handling
- Billing and Payment Processing
Additional Information
Languages
- Ukrainian native
- Croatian
- English - elementary
- Russian
Timeline
Waiter, Bartender
Restoran Barok
07.2021 - 05.2023
Waiter
Hotel Panorama Prelog & SRC DG Sport
06.2020 - 06.2021
Waiter
Dinamo Blues Restaurant
07.2018 - 04.2020
Bachelor of Science - Speech Therapist
Berdyansk State Pedagogical University
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