Passionated, dedicated and results-driven retail supervisor with a proven track record totaling 16 years in the dynamic retail industry. Skilled in team leadership, project execution, and ensuring exceptional customer experiences and encouraging repeat business. Proficient in driving operational excellence, promoting teamwork, and enhancing customer satisfaction. Committed to delivering exceptional performance while dealing with the growing market demands and driving business growth.
Hi, I’m
MARIFI PICONES
A 351 Coteau St. West Moose Jaw,SK
Summary
Overview
18
years of professional experience
1
Certification
Work History
Kadon Enterprises Limited
Counter Attendant
09.2022 - Current
Job overview
- Enhanced customer satisfaction by providing prompt and courteous service at the counter.
- Maintained a clean and organized workspace, ensuring a positive environment for customers.
- Prepared food items accurately and in compliance with health and safety guidelines.
- Collaborated with team members to consistently meet high standards of quality and service.
- Handled multiple tasks simultaneously, maintaining excellent time management skills while prioritizing workload.
Ace Hardware Philippines, Inc.
Supervisor of Operations
04.2016 - 08.2022
Job overview
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained team members in successful strategies to meet operational and sales targets.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Onésimus Corporation
Supervisor of Operations
08.2015 - 02.2016
Job overview
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Established clear expectations for team members, promoting a positive work environment through open communication and accountability.
Advantica Inc.
Supervisor of Operations
09.2006 - 12.2014
Job overview
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Education
Saskatchewan PolytechnicMoose Jaw, SK
BBA from Business Management
06.2024
University Overview
Skills
- Performance Management
- Adaptability and Flexibility
- Database Administration
- Financial Reporting
- Coaching and Mentoring
- Multitasking and Organization
Languages
English
Professional Working
Certification
Member of Certified In Management (CIM) Chartered Managers Canada since 2023
Availability
See my work availability
Not Available
Available
monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid sick leaveCompany CultureTimeline
Counter Attendant
Kadon Enterprises Limited
09.2022 - Current
Supervisor of Operations
Ace Hardware Philippines, Inc.
04.2016 - 08.2022
Supervisor of Operations
Onésimus Corporation
08.2015 - 02.2016
Supervisor of Operations
Advantica Inc.
09.2006 - 12.2014
Saskatchewan Polytechnic
BBA from Business Management
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