Lakshya Tyagi
Summary
Detail-oriented and customer-focused hospitality professional with over 2 years of hands-on experience in luxury and branded hotels in Canada and India. Proficient in Front Office operations, guest service management, and cross-departmental training. Consistently delivers exceptional service in line with brand standards. Proven track record of ensuring guest satisfaction through meticulous attention to detail, efficient problem-solving, and proactive communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Counter Attendant
Philthy Philly's
09.2024 - 04.2025
- Greet customers warmly and provide excellent customer service.
- Take customer orders accurately and process transactions using the POS system.
- Prepare and serve food and beverages according to company standards.
- Maintain cleanliness and organization of the counter, dining, and work areas.
- Restock supplies and ensure proper inventory levels throughout the shift.
- Handle customer inquiries and resolve complaints professionally.
- Follow food safety and hygiene regulations to ensure a clean and safe environment.
- Assist with opening and closing duties, including cash handling and equipment maintenance.
- Work collaboratively with team members to ensure smooth service operations.
- Adhere to company policies, procedures, and dress code standards.
Housekeeping Attendant
Canopy by Hilton Toronto Yorkville
02.2024 - 04.2024
- Greeted guests warmly and ensured their satisfaction with room cleanliness.
- Cleaned and maintained guest rooms, ensuring adherence to hotel standards for quality and hygiene.
- Responded promptly to guest requests for additional amenities.
- Monitored room inventory and restocked supplies.
- Inspected rooms and public areas to confirm readiness for guest occupancy.
- Maintained cleaning equipment and reported maintenance issues to the supervisor for prompt resolution.
- Restock minibar items and document usage for billing purposes.
- Adhere to safety and sanitation standards, including the use of personal protective equipment (PPE).
- Maintain a positive and professional demeanor while interacting with guests and team members.
- Keep track of inventory for cleaning supplies and report low stock to supervisors.
- Support room inspections by ensuring all areas meet quality control standards.
- Follow hotel policies regarding lost and found items, documenting and handling them appropriately.
- Delivered exceptional guest service by proactively addressing and resolving housekeeping-related concerns.
Guest Service Agent
Pravash Residency
11.2022 - 03.2023
- Welcome guests in a warm and friendly manner.
- Ascertain their lodging, purchasing needs.
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number and operating credit card authorization systems.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
The Taj Lake Palace
05.2018 - 10.2018
- Company Overview: One of the Luxury brands of India.
- Worked in departments like Human resources, Learning and development, Food and beverage operations, Front Office, and Housekeeping.
- Six months training
Education
Postgraduate - Hospitality & Tourism Operation Management
Fanshawe
Toronto07-2025
BA - Hospitality Management
University of West London
Ealing, London04.2021
Advanced Diploma - International Hospitality Administration
IIHM
Ahmedabad04.2021
Bachelors - Tourism Studies
IGNOU
04.2021
Skills
- Proficient in hotel operations and systems, including guest service protocols and management
- Hands-on experience with property management systems (PMS) and front desk operations
- Strong understanding of quality assurance standards in luxury and branded hotels
- Exceptional customer service skills, with a proven ability to handle guest requests and resolve concerns promptly
- Familiarity with cross-departmental coordination in hospitality, including food and beverage operations, learning and development, and housekeeping
- Excellent communication, interpersonal, and problem-solving skills, ensuring effective collaboration with diverse teams and guests
- Strong attention to detail, adaptability, and organizational abilities to manage multiple priorities efficiently
- Skilled in managing inventory, inspecting quality standards, and maintaining cleanliness and hygiene protocols
- Proficient in MS Office tools (Word, Excel, PowerPoint) and digital communication platforms
- Possesses a positive attitude, a passion for guest satisfaction, and flexibility to work varied shifts, including evenings and weekends, based on operational
Certification
- American Hotel & Lodging Association (AHLA)- Issued on 2024-04-15
- CGSP: Certified Guest Service Professional: Golden Opportunities Exam.
- American Hotel & Lodging Educational Inst. (AHLEI) 2024-04-15
- TripAdvisor: Reputation Management for Front-Line Staff.
- Smart Serve Ontario Certificate, 2024-03-16
- OTEC Service Excellence Certificate, 2024-03-15
- Advanced Food Safety Certificate Ontario, 2024-03-13
- AODA Certificate Ontario, 2024-02-02
Timeline
Counter Attendant
Philthy Philly's
09.2024 - 04.2025
Housekeeping Attendant
Canopy by Hilton Toronto Yorkville
02.2024 - 04.2024
Guest Service Agent
Pravash Residency
11.2022 - 03.2023
The Taj Lake Palace
05.2018 - 10.2018
BA - Hospitality Management
University of West London
Advanced Diploma - International Hospitality Administration
IIHM
Bachelors - Tourism Studies
IGNOU
Postgraduate - Hospitality & Tourism Operation Management
Fanshawe
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