Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mariem Hamdi

San Bruno

Summary

Dynamic and results-driven professional with a proven track record at Habibi Falafel, excelling in customer service and client relations. Adept at implementing cost-saving strategies and enhancing operational efficiency. A polyglot with strong problem-solving skills, dedicated to fostering positive experiences and driving business growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Habibi Falafel
San Francisco
01.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Implemented cost-saving strategies, reducing waste.

Food & Beverage attendant

Chouchou French Bistro
San Francisco
01.2023 - 12.2024
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Retail Sales Associate

Hole in the Wall Pizza
San Francisco
01.2022 - 10.2023
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Export Area Manager

Wall212
Istanbul
10.2019 - 10.2021
  • Prepared various export and supplier forms for customs submittal.
  • Expanded export market presence by identifying and securing new business opportunities While attending fairs and business trips.

ESL Teacher

English Time
Istanbul
02.2018 - 09.2019
  • Taught English to various age groups, adapting content to student needs aligned with TESOL standards.
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.

Trading Assistant

Mary Brokers
Tunis
01.2016 - 12.2017
  • Conducted market analysis and expanded client portfolio in Sub-Saharan Africa

Journalist

ShemsFm Radio
Tunis
05.2012 - 12.2015
  • Delivered live coverage of political, cultural, and social events.
  • News presenter, also hosted radio shows and special programs broadcast nationally.

Education

Bachelor - Media & Communication

Institue of Press & Information Sciences
Tunisia
07-2012

Skills

  • Polyglot
  • Sales & export
  • Customer service & client relations
  • Problem solving

Languages

Arabic
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional
Turkish
Professional

Certification

TESOL: English-as-a-Second-Language Education, 01/2018

Uni Prep Institute - Online

Timeline

Restaurant Manager

Habibi Falafel
01.2024 - Current

Food & Beverage attendant

Chouchou French Bistro
01.2023 - 12.2024

Retail Sales Associate

Hole in the Wall Pizza
01.2022 - 10.2023

Export Area Manager

Wall212
10.2019 - 10.2021

ESL Teacher

English Time
02.2018 - 09.2019

Trading Assistant

Mary Brokers
01.2016 - 12.2017

Journalist

ShemsFm Radio
05.2012 - 12.2015

Bachelor - Media & Communication

Institue of Press & Information Sciences

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Mariem Hamdi