Marie Louise Beatrice Jingco
Edmonton
Summary
Dynamic customer service professional with extensive experience, excelling in problem-solving and customer relations. Proven ability to enhance service efficiency and satisfaction through active listening and critical thinking. Skilled in data entry and compliance, consistently delivering exceptional results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Hertz Canada
05.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated vehicle bookings, ensuring optimal customer satisfaction and service efficiency.
- Processed rental agreements accurately, maintaining compliance with company policies and procedures.
- Assisted customers in selecting appropriate rental options based on individual needs and preferences.
Health Care Aide
Extendicare
2020 - 2021
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided total hygiene care to 14 patients per shift by assisting with skincare, bathing, and toileting.
Health Care Aide - Team Lead
LifeStyle Options
2018 - 2021
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Documented patient care activities accurately in electronic health records for compliance.
- Collaborated with nursing staff to implement personalized care plans for individual needs.
- Trained new health care aides on best practices and safety protocols for improved service delivery.
Cashier
Walmart
2015 - 2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized cash register and ensured accurate cash handling procedures.
Senior Bank Teller
United Coconut Planters Bank
2012 - 2015
- Supervised daily operations of cash handling and customer service activities.
- Trained and mentored junior tellers on banking procedures and compliance.
- Implemented process improvements to enhance transaction efficiency and accuracy.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
Education
Health Care Aide
Robertson College
Edmonton, AB01-2018
Bachelor of Science - Nursing
Our Lady of Guadalupe Colleges
Philippines01-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
Timeline
Customer Service Representative
Hertz Canada
05.2022 - Current
Health Care Aide
Extendicare
2020 - 2021
Health Care Aide - Team Lead
LifeStyle Options
2018 - 2021
Cashier
Walmart
2015 - 2018
Senior Bank Teller
United Coconut Planters Bank
2012 - 2015
Health Care Aide
Robertson College
Bachelor of Science - Nursing
Our Lady of Guadalupe Colleges