Marie Auriane Yao

• Account opening.
• mortgage loan.
• Refinance.
• Stocks.
• Financial planing.
• Retirement planning.
• Loan agreement.
• Evaluated customers' credit and financial information to control risk related to loans and other products offered by

bank.

• Promoted financial products by maintaining excellent service offering knowledge.
• Followed up with customers to gather feedback and provide additional assistance.
• I am on 130% on my goals.

• Welcomed customers and helped determine their needs
• Bills payment
• Money exchange
• Money transfer
• Closure of account
• Withdrawal
• Draft

• Welcome customers.
• Advise, explained and help how to used the products.
• Casher.
• Trainer for new employees.
• Counted the cash register at the opening and closing of the store making sure that the cash register balance correctly.
• Ensured the cleanliness and ordered of the areas to which i am assigned.
• Promoted and opened HCB's credit and loyalty programs and achieved personal goals of the day.(98%)

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Investigated and resolved customer inquiries and complaints quickly.