
Enhanced hiring efficiency and improved talent acquisition outcomes through strategic recruitment initiatives.
Achieved high levels of customer satisfaction by effectively addressing inquiries in BPO roles. Drove sales growth by leveraging individual strengths to contribute to team success. Cultivated a culture of resilience and determination, promoting continuous improvement in personal and professional engagements.
Served as a strategic advisor to CEO, guiding key decision-making processes.
Facilitated communication on behalf of CEO during meetings with internal and external stakeholders via email and phone calls.
Oversaw CEO calendar management and prioritized scheduling to optimize time efficiency.
Facilitated CEO meetings by documenting discussions and ensuring timely completion of action items.
Facilitated communication between CEO, clients, and stakeholders to ensure timely involvement in decision-making processes.
Collaborated with CEO and senior management team to drive strategic planning and policy development initiatives.
Oversaw timely and effective execution of projects and initiatives for CEO.
Evaluated and proposed new and revised policies and strategies to enhance organizational effectiveness.
Established and optimized systems and processes to enhance operational efficiency.
Developed and implemented hiring standards and management procedures for office staff and personnel supporting CEO operations.
Administered accurate management of confidential files and data records.
Conducted online surveys to gather insights on B2C market trends for various industries.
Applicant tracking systems
Candidate sourcing
Interview coordination
Recruitment strategy
Offer negotiation
Relationship management
Talent assessment
Diversity hiring
Compliance management
Process improvement
Problem solving
Effective communication
Time management
Interviewing techniques
Recruitment
Persuasive sales techniques
Contract negotiation
Boolean search proficiency
Salary and benefits negotiations
Recruitment reporting
Work authorizations
Onboarding processes
HRIS applications proficient
Human resources support
HR best practices
Organizational development
Problem-solving
New hire onboarding
Exit interviews
Successfully filled senior and hard-to-source leadership positions with an exceptional retention rate (near 0% replacement), even in highly scarce talent markets.
Built a candidate portfolio from scratch, developing a structured and high-quality talent database that was later migrated to Nicoka ATS, ensuring continuity and scalability of recruitment operations.
Secured expatriate work permits for critical leadership roles at Bank One Limited, ensuring compliance with regulatory requirements and seamless onboarding of key international talent.
Identified and mapped internal high-potential employees during a company ownership transition and recruitment freeze by conducting comprehensive resume, academic, and competency screening across the organization—successfully enabling strategic internal mobility.
Trained and mentored junior recruiters, developing them into high-performing headhunters; several progressed into managerial positions.
Built and maintained long-term client relationships through consultative engagement, consistent delivery, and high service standards.