Marie Nayera
Medical Office Assistant
Calgary,AB
Summary
Bilingual Medical Office Assistant fluent in French and English, with experience in healthcare and administrative support. Skilled in patient scheduling, telephone support, data entry, EMR systems, and confidential record management. Organized, reliable, and committed to providing excellent patient service and supporting efficient clinic operations.
Overview
3
3
years of professional experience
Work History
Preceptorship - Practical Nurse Student
Providence Care Centre
Calgary, Alberta
03.2025 - 04.2025
- Assisted up to 30 residents daily, answered family questions, and resolved concerns promptly to improve satisfaction.
- Communicated in French and English, ensuring clients understood information and received appropriate care.
- Administered medications according to care plans and nursing instructions to ensure safe and timely treatment.
- Monitored and recorded vital signs, reporting changes to registered nurses for timely intervention.
- Documented assessments and care notes accurately, helping healthcare teams track residents’ health and progress.
- Followed infection control procedures and collaborated with healthcare teams to maintain a safe environment and deliver quality care.
Clinical Placements
Alberta Health Services/ Carewest
Calgary, Alberta
10.2023 - 02.2025
- Completed clinical practicums at Peter Lougheed Centre and Carewest George Boyack, gaining experience in psychiatric, subacute, and long-term care.
- Monitored vital signs, laboratory results, and fluid balance to identify changes in patients’ health.
- Administered oral, IV, and subcutaneous medications according to the 10 rights to promote medication safety.
- Delivered compassionate care and health education while assisting patients with daily activities to maintain comfort and dignity.
- Applied infection control and safety protocols to reduce risks and maintain a safe care environment.
- Maintained accurate patient records and collaborated with healthcare teams to improve communication and continuity of care.
Customer Service Cashier
Mc Donald
Calgary, Alberta
01.2022 - 08.2024
- Greeted customers and provided friendly customer service.
- Resolved customer inquiries and issues promptly, ensuring satisfaction, and loyalty.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained accurate records of customer interactions and transactions.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Medical Office Assistant
CGA Medical imaging
Calgary, Alberta
05.2024 - 06.2024
- Greeted patients, verified demographic and insurance information, and provided professional front-desk support.
- Scheduled appointments, coordinated patient visits, and managed approximately 50 incoming calls daily.
- Verified referrals, updated consent forms, and communicated medical imaging instructions to patients.
- Maintained electronic medical records and ensured the confidentiality and accuracy of patient information.
- Performed administrative duties, including data entry, filing, photocopying, and email correspondence.
- Responded promptly to patient inquiries, assisted with electronic forms, and delivered friendly, professional customer service.
Education
Diploma - Practical Nursing
Bow Valley College
Calgary, AB04-2025
Medical Office Assistant Certification -
MCG College
Calgary, AB05-2024
Skills
- Customer service and client support
- Call handling and conflict de-escalation
- Data entry, documentation, and record-keeping
- MS Office, Google Workspace, and EMR systems
- Strong typing and computer skills
- Professional communication and active listening
- Confidentiality, professionalism, and cultural sensitivity
- Multitasking, adaptability, and task prioritization
- Healthcare skills: medication administration, vital signs, and infection control
- Interdisciplinary coordination
Timeline
Preceptorship - Practical Nurse Student
Providence Care Centre
03.2025 - 04.2025
Medical Office Assistant
CGA Medical imaging
05.2024 - 06.2024
Clinical Placements
Alberta Health Services/ Carewest
10.2023 - 02.2025
Customer Service Cashier
Mc Donald
01.2022 - 08.2024
Diploma - Practical Nursing
Bow Valley College
Medical Office Assistant Certification -
MCG College