Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Flordeliz De Jesus

Nanaimo,BC

Summary

Compassionate and motivated second-year Practical Nursing student at Vancouver Island University, with recent hands-on practicum experience. Committed to providing safe, client-centered care while continuing to grow clinical skills and confidence. Dedicated to learning, teamwork, and upholding BCCNM standards in all aspects of care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Student Practical Nurse

Nanaimo Seniors Village - Practicum
Nanaimo, BC (5 Weeks)
05.2025 - 06.2025
  • Administered medications, including narcotics, under clinical instructor supervision.
  • Provided ostomy and catheter care, and assisted residents with elimination needs.
  • Performed sterile dressing changes and wound care procedures.
  • Collected and labeled urine and stool specimens for diagnostic analysis.
  • Participated in developing and implementing individualized care plans.
  • Supported residents with ADLs to ensure comfort and dignity.

Student Practical Nurse

Dufferin Place Long Term Carehome - Practicum
Nanaimo, BC (3 Weeks)
01.2025 - 01.2025
  • Delivered safe, supportive care to elderly residents in long-term care facility.
  • Assisted residents with personal care, feeding, repositioning, and transfers for enhanced comfort.
  • Monitored residents for condition changes and communicated concerns to nursing staff.
  • Collaborated with nurses and HCAs to effectively address residents' needs through teamwork.

Medical Administrative Assistant

Telus Health MyCare
Vancouver, BC
05.2022 - 08.2024
  • Facilitated patient appointment bookings through prompt responses to incoming calls and inquiries.
  • Coordinated post-consultation care, including prescription communication with pharmacies.
  • Assisted with patient referrals, ensuring the completeness and accuracy of medical records.
  • Retrieved faxes and archived documents into patient charts in a timely manner.
  • Applied knowledge of medical terminology and insurance processes to support efficient administration.
  • Entered and verified MSP coverage, demographic data, and health histories in the EHR database.
  • Collaborated with multidisciplinary teams to support patient care and improve response times.
  • In 2023, I took on a key role within the referrals team, managing patient referrals with attention to detail and care.

Emergency Care Worker (Casual)

Canadian Red Cross
Nanaimo, BC
01.2022 - 04.2022
  • Assisted in setup, daily operations, and closing of COVID-19 testing and vaccination sites.
  • Supported enforcement of health and safety protocols, including social distancing and sanitization.
  • Welcomed clients at front desk, fostering friendly interactions during check-in process.
  • Communicated compassionately with patients while ensuring confidentiality of medical information.
  • Contributed to establishment of safe working environments for diverse populations, incorporating cultural considerations.

Receptionist/COVID-19 Screener (Casual)

Nanaimo Seniors Village
Nanaimo, BC
11.2021 - 12.2021
  • Answered and directed incoming calls using a multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
  • Maintained daily calendars, scheduled client appointments, and coordinated office events.
  • Screened visitors for identification credentials and purpose of visit to ensure office security.
  • Explained COVID-19 screening procedures professionally to staff members and visitors.
  • Sanitized work areas and sterilized equipment to adhere to safety protocols.

Administrative Assistant/Receptionist

Elizabeth Manor Inc.
Parksville, BC
02.2021 - 08.2021
  • Addressed diverse client needs through in-person interactions, phone calls, and email correspondence.
  • Coordinated appointment calendar to balance schedules and enhance productivity.
  • Managed computer databases, physical files, and essential logs efficiently.
  • Oversaw inventory purchases, ensuring proper restocking and organization.
  • Documented expenses and processed invoices while performing various accounting tasks.
  • Developed and implemented comprehensive health and safety plans, including sanitation and Covid-19 protocols.
  • Executed office cleaning and sanitizing measures to adhere to infection control standards.

Owner/Operator

Boba Monster Bubble Tea & Desserts Ltd.
Vancouver, BC
04.2016 - 01.2020
  • Launched proven success start-up cafe and brand; offering lively, social setting for customers to relax and enjoy refreshing beverages.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed, trained, and supervised up to 15 employees, including 3 supervisors, to achieve sales goals.
  • Managed food preparation, guest interaction, quality control, and customer relations.

Barista

Nordstrom
Vancouver, BC
03.2015 - 01.2016
  • Operated cash register, handling payments and providing accurate change.
  • Described menu items and suggested products based on customer preferences.
  • Prepared over 80 drinks per shift with high accuracy.
  • Maintained cleanliness of work areas and equipment to ensure customer safety.

Barista

Starbucks
Vancouver, BC
07.2014 - 01.2015
  • Greeted guests with pleasant smile and superior customer service.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Developed knowledge of Starbucks teas, including growing practices and flavor profiles.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Ordered, received and stocked supplies and retail products.

Registration Officer/Voting Officer

Elections BC
Vancouver, BC
11.2014 - 11.2014
  • Setting up the voting station.
  • Serves all voters in a friendly and efficient manner.
  • Registering and updating voter information.
  • Issuing ballots and instructing voters on how to mark and fold ballots. Receives marked ballots from voters.
  • Considering ballots and counting votes after the close of voting at initial count.
  • Complete initial count reconciliation forms and reports results at the close of voting.

Sales Associate

Aldo Accessories
Vancouver, BC
08.2013 - 06.2014
  • Enhanced customer satisfaction by greeting patrons and assisting with item location.
  • Managed cash register operations, processing sales and returns using POS system.
  • Drove sales through effective upselling and cross-selling strategies to maximize profitability.
  • Supported management in organizing store layout and creating appealing displays for new items.

Crew Trainer

McDonald's
Vancouver, BC
01.2009 - 12.2012
  • Trained workers in food preparation, money handling, and cleaning roles to enhance restaurant efficiency.
  • Instructed new team members on operational procedures across all areas.
  • Documented performance improvement needs, safety protocols, and customer service standards to optimize operations.
  • Cross-trained staff on drive-thru devices while providing ongoing training in new applications.

Education

Practical Nursing Program (Expected 2026)

Vancouver Island University
Nanaimo, BC

Skills

  • Personal care support and safe patient transfers
  • Sterile wound care and dressing application
  • Ostomy and urinary catheter care
  • Specimen collection for diagnostic testing
  • EMR documentation and charting
  • Referral coordination and multi-line phone handling
  • Scheduling and administrative support
  • Microsoft Office Suite proficiency
  • Medical office operations and client service
  • Staff training and team collaboration
  • Excellent written and interpersonal communication
  • Bilingual: fluent in English and Tagalog

Certification

  • Standard First-Aid and CPR-C 2024
  • WHMIS 2024
  • Violence Prevention Training, Island Health, 2024
  • Class 5 Driver’s License

References

References available upon request.

Timeline

Student Practical Nurse

Nanaimo Seniors Village - Practicum
05.2025 - 06.2025

Student Practical Nurse

Dufferin Place Long Term Carehome - Practicum
01.2025 - 01.2025

Medical Administrative Assistant

Telus Health MyCare
05.2022 - 08.2024

Emergency Care Worker (Casual)

Canadian Red Cross
01.2022 - 04.2022

Receptionist/COVID-19 Screener (Casual)

Nanaimo Seniors Village
11.2021 - 12.2021

Administrative Assistant/Receptionist

Elizabeth Manor Inc.
02.2021 - 08.2021

Owner/Operator

Boba Monster Bubble Tea & Desserts Ltd.
04.2016 - 01.2020

Barista

Nordstrom
03.2015 - 01.2016

Registration Officer/Voting Officer

Elections BC
11.2014 - 11.2014

Barista

Starbucks
07.2014 - 01.2015

Sales Associate

Aldo Accessories
08.2013 - 06.2014

Crew Trainer

McDonald's
01.2009 - 12.2012

Practical Nursing Program (Expected 2026)

Vancouver Island University
Flordeliz De Jesus